IVECO Parts Advisor Apprentice - Thetford
GUEST MOTORS LIMITED
Thetford (IP24 3QS)
Closes in 25 days (Monday 1 September 2025 at 11:59pm)
Posted on 7 August 2025
Contents
Summary
A real commitment to our customers ensures you will receive top quality service 7 days a week, we make excellent customer service and maximum vehicle uptime out top priority. We are a multi franchise dealer providing a wide range of services
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday to Friday (weekends may be required) this will be conformed at Interview stage.
40 hours a week
- Start date
-
Tuesday 2 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Safe storage of parts
- Handling storing receiving stock, payments, procedures, identifying, sourcing and ordering parts
- Monitoring and solving customer problems/enquiries and processing customer’s orders
- The Parts Advisor Apprentice will be working with both customers and workshop staff, over the phone and face to face, using computerised stock management systems and parts identification programme using IVECO Systems
- A Parts Advisor Apprentice will support the dealership, improve sales and provide excellent customer service
Where you'll work
Unit 6
Burrell Way
Thetford
IP24 3QS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SKILLNET LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- We use a blended learning approach
- Face to face with a Skillnet Skills Coach
- Mentor in the workplace
- Visits throughout the apprenticeship to the IVECO Training Academy
More training information
Customer Service Specialist Level 3 Apprenticeship Standard:
- IVECO UK have appointed national training provider, Skillnet, to deliver its apprenticeship programmes nationally
- To support the development of the IVECO Apprentices, Skillnet will deliver technical and non-technical apprenticeship programmes at the state-of-the-art IVECO Training Academy in Winsford
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
- Initiative
- Patience
About this employer
Here at Guest Trucks, we value all our colleagues across the Group and their contribution to our success. We aim to create a positive experience for both our customers and our colleagues when interacting with Guest Motor Group. Since 1915 all of our colleagues have played an important role in achieving our mission, and as we continue to progress as a Group the opportunities to develop your career and be a part of our success continue to grow too. We want our employees to gain satisfaction from their work, embracing their responsibilities with passion and dedication, while also prioritising their own principles when it comes to building relationships with both our customers and colleagues. In exchange, we provide a supportive environment that helps growth, recognises and rewards your outstanding work, and offers a range of benefits.
After this apprenticeship
- Mentor
- Team Leader
Ask a question
The contact for this apprenticeship is:
SKILLNET LIMITED
recruitment@skillnet.org.uk
The reference code for this apprenticeship is VAC1000336169.
Apply now
Closes in 25 days (Monday 1 September 2025 at 11:59pm)
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