Apprentice Helpdesk Administrator
CLEANEVENT SERVICES LIMITED
Tottenham London (N17 0BX)
Closes in 18 days (Friday 29 August 2025 at 11:59pm)
Posted on 8 August 2025
Contents
Summary
We are recruiting a Helpdesk Coordinator. This is an opportunity to join an established company working within the facility services sector. A fantastic opportunity to join an established company as a Helpdesk Coordinator. CleanEvent is looking for an experienced and dynamic individual. The role will be based at the THFC venue.
- Wage
-
£24,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Any 5 out of 7 days each week. Shift pattern to be confirmed.
37 hours 30 minutes a week
- Start date
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Monday 15 September 2025
- Duration
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1 year 3 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reporting to the General Manager this role is responsible for;
Supporting Tottenham Hotspur Football Club (THFT) main helpdesk and CleanEvent (CE) management with administrative duties. Working on Event day as main helpdesk administrator for CE.
Key Responsibilities:
- Assist in the finalisation of the indicative staff plan and assist in the preparation of staff rosters in the Human Force IT System
- Assist the Manager with staff briefings – (preparation of stand-by lists, information sheets etc.)
- Assist the manager with staff applications and ensure that appropriate employee checks are done, application forms and other supporting documentation is finalised and forwarded to payroll
- Assist the Manager by ensuring that the timesheets are completed by all staff accurately and that all timesheets are correctly entered into the Human Force system database
- Assist the manager with the processing of all purchase orders; job dockets are correctly entered into the finance system
- Assistance for the provision of adequate uniforms, laundry arrangements and ensure all uniforms are ready for distribution
- Arrange display of all site plans, whiteboards, event timetables and any relevant information to assist venue management and staff
- Set up the Human Force system for biometric staff clock-in and out processes
- Ensure all staff are signed on and issued with the correct uniform
- Ensure area supervisors and manager are aware of any staffing issues
- Ensure all staff sign off at the end of their shift and return uniforms, radios and keys
- Ensure timesheets are completed accurately in the Human Force system and passed on to payroll for processing according to the stated process
- Ensure all paperwork relating to hiring staff has been completed and passed to the HR/Payroll Department in a timely manner
- Ensure incidents/accidents which occur are reported on the Atlas database
- Operating the event day help desk when required, ensuring all information is correct and thoroughly followed through to completion
- Answer phones and direct calls/take messages as required
- Distribute emails, posts etc. as required
- Ensure data entry of purchase orders and job dockets daily
- Print event evaluations and staff assessments for distribution to Area supervisors for the close of the event
- Undertake client administrative duties similar to those described above
Client & Team Relationships
- Work closely with clients, attending daily and weekly catch-ups to align on expectations and address any concerns
- Participate in Toolbox Talks and team briefings, ensuring key updates and policies are communicated effectively
- Foster positive relationships with both internal teams and external stakeholders to deliver exceptional service
Where you'll work
Tottenham Hotspur Football Ground
Lilywhite House 782 High Road
Tottenham London
N17 0BX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BUCKINGHAMSHIRE COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- As part of this role, you will undertake a level 3 apprenticeship in Business Administration
- Your training will be completed online with a dedicated tutor who will support you in your studies. You will be given one day a week to work on your apprenticeship training
The training you will be completing as part of the Level 3 Business Administrator apprenticeship standard includes:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- Continued Professional Development training, organisational structure
- Legislation and regulations
- Business administration communication skills
- Stakeholder Engagement - both internal and external
- Stakeholder analysis, service level agreements (SLAs), stakeholder salience, stakeholder power versus interest grid
- Record and document production - document layout, GDPR, proofreading techniques
- Decision Making - cost benefit analysis, break-even analysis,
- 5 Whys, Root Cause Analysis
- Risk analysis and risk management, risk implication/ probability chart, force field analysis, use of organisational policies, procedures, and frameworks for support
- Social Media in business and personal
- Project Management tools - project Life Cycle, Gantt chart, Power V’s Interest Grid, SWOT analysis, Work Breakdown Structure, and risk management techniques
- Change management
- PESTLE analysis
- Finance - Budget Management, invoice processes
- Interpersonal skills - professionalism, coaching methods, organisational culture
- Presenting Like a Pro - workshop on how to deliver high-quality presentations
Requirements
Essential qualifications
GCSE in:
- English (grade A-C/9-4)
- Maths (grade A-C/9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Administrative skills
- Team working
Other requirements
Essential Personal Qualities: A proactive, positive attitude with a strong work ethic. Exceptional organisational skills and attention to detail, particularly in compliance and rostering tasks. Strong leadership and team management abilities, with a collaborative mindset. Excellent written and verbal communication skills. Ability to work effectively under pressure in a fast-paced, dynamic environment. Flexibility to work evenings, weekends, and public holidays as needed. Commitment to ongoing professional development and training.
About this employer
CleanEvent is a company that provides cleaning and security services to sporting and leisure facilities. CleanEvent is fast becoming a leader in this industry sector with multiple locations across the United Kingdom.
https://ceworld.com/ (opens in new tab)
Company benefits
22 days annual leave (exclusive BH). Cycle to work scheme. Private health, optical and dental benefits. Discounts at gyms, restaurants and shops. Company sick pay.
After this apprenticeship
CleanEvent believes in growing talent from within, providing opportunities to advance as your skills develop.
Ask a question
The contact for this apprenticeship is:
BUCKINGHAMSHIRE COUNCIL
Sabrina Tebb
sabrina.tebb@buckinghamshire.gov.uk
The reference code for this apprenticeship is VAC1000336151.
Apply now
Closes in 18 days (Friday 29 August 2025 at 11:59pm)
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