Support Desk Technician Apprentice (Renaissance Computer Services)

RENAISSANCE COMPUTER SERVICES LTD

WATFORD (WD18 9DA)

Closes on Friday 12 September 2025

Posted on 7 August 2025

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Summary

As an Apprentice, you will study towards your Level 3 Digital Support Technician NVQ, including trainer-led training days and 1-to-1 Review Sessions. This which will be factored into your expected workload and productivity, throughout your employment as a Support Desk Technician (Apprentice).

Wage

£19,000 a year

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Salary: Up to £19,000

Training course
Digital support technician (level 3)
Hours
Monday - Friday, 09:00 - 17:30 (1 hour lunch break).

37 hours 30 minutes a week

Start date

Monday 22 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The Support Desk Technician (Apprentice) is the first point of contact for end users experiencing technical difficulties. Strong and confident communication skills are therefore of the utmost importance.

Your role involves diagnosing and resolving issues related to hardware, software, and other computer systems, in a predominantly Microsoft Windows-based client base. 

You’ll set up new computers, printers, and user accounts, and provide ad-hoc user training, based on best-practise and security-focussed methodologies. You’ll also assist with account management, providing senior Renaissance staff with feedback from end users and detail of common, reoccurring, or evolving technological or customer service-related issues.

Under appropriate supervision, you may be required to attend our clients’ offices and transport computer equipment on occasion, providing cover for on-site support and/or installation services where geographically appropriate.

There is strong potential for a permanent role with the Company, upon successful completion of your apprenticeship.

As a Digital Support Technician you will:

  • Provide timely and effective remote support to users and clients
  • Diagnose and troubleshoot hardware, software, and network problems
  • Recognise when issues require internal escalation and do so in a timely manner
  • Address non-technical inquiries and transfer or escalate them appropriately
  • Set up new computers, printers, and software applications
  • Create new user accounts according to individual needs of the user and client, and according to instruction
  • Assist with migrations (e.g. on-premises to Azure/Entra/Office 365) and other IT projects, when required
  • Offer training to users on system usage and best practices
  • Assist users in managing their user accounts, including password resets and access permissions
  • Work on multiple issues/tickets concurrently, prioritising your workload and meeting SLA deadlines
  • Keep track of all client and internal interactions in the company's PSA tool, to allow for accurate reporting of time, sales, communications, and profitability of each client

Where you'll work

20 ORBITAL 25 BUSINESS PARK
DWIGHT ROAD
WATFORD
WD18 9DA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ESTIO TRAINING LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.

Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.

Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:

  • Helpdesk Operations and Functions
  • Maintaining Digital Systems and Services
  • Fundamentals of Digital Systems
  • Administration of Digital Systems and Services
  • Change Management
  • Teamwork and Communications
  • Introduction to System Security
  • User and Stakeholder Training
  • Working in Digital Support
  • Data Operations and Security
  • Pathways and Career Progression

Requirements

Essential qualifications

GCSE in:

GCSE's including English Language and Maths (grade (A*-C/9-4 or equivalent))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Written communication skills
  • Microsoft Windows 10/11
  • Microsoft Office
  • Technical Support
  • Active Directory (On-Premise)
  • Microsoft 365
  • Entra ID
  • Intune
  • Cyber Security
  • TCP/IP Networking

Other requirements

Expenses: Work-related Travel, using your own car, can be claimed back at the end of each month at the standard rate of £0.45p / mile. Parking/Train/other work-related travel expenses can be claimed back in full each month (proof of payment must be provided, else your claim may be rejected). Your commute to and from the office cannot be claimed.

About this employer

Renaissance is an IT Managed Service Provider, catering for Small to Medium Businesses, Charities, and Schools in the local area and nationally. We are a close-knit team with very low staff turnover; several of our 11 employees have been with the company for well over 5 years. We aim to be the "one-stop-shop" for all things "IT" for our customers, including everything from our IT Support Desk through to high-level IT Strategy Consultancy & Network Design, Microsoft 365 deployments, Cyber Security services, VoIP Telephony, and CCTV solutions.

Company benefits

Auto enrolled onto the company pension scheme, unless you choose to opt out. Default contributions are 3% Employer, 5% Employee. 20 Days plus Bank Holidays. +1 year for each completed full year of employment (April to March), up to 25 days max.

After this apprenticeship

This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.

Ask a question

The contact for this apprenticeship is:

ESTIO TRAINING LIMITED

Jordan Whitworth

JordanWhitwroth@bpp.com

01133500333

The reference code for this apprenticeship is VAC1000336144.

Apply now

Closes on Friday 12 September 2025

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