HR Support Apprentice

Liverpool City Council

Liverpool (L3 1AH)

Closes in 14 days (Thursday 21 August 2025)

Posted on 7 August 2025

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Summary

Are you passionate about people, inclusion and making a real difference in the workplace? We are looking for an enthusiastic HR Support Apprentice to join our dynamic team. This is a fantastic opportunity to kickstart your career in Human Resources whilst gaining a nationally recognised qualification and hands-on experience

Wage

£24,413 a year

Check minimum wage rates (opens in new tab)

Training course
HR support (level 3)
Hours
Monday - Friday, shifts TBC.

35 hours a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Plan, organise and coordinate meetings (online and face to face) including sending invitations, organising and preparing agendas, collating and distributing papers, taking and distributing minutes, ensuring that the whole process runs smoothly and that every administrative aspect is covered.
  • Advise and respond efficiently and professionally to a range of HR queries and correspondence both written and verbal from a wide range of internal and external customers, using HR systems to keep accurate records
  • Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate within agreed timescales and procedure
  • Support the ER and Policy team to conduct research and benchmarking activities 
  • Support the ER and Policy team to ensure all documentation associated with HR policies and programmes reflect published policies and procedures including letter templates, process maps and intranet advice and guidance and are supported by an Equality Impact Assessment
  • Process HR related administrative tasks such as invoice payments and payment requests, DBS renewals and co-ordination of FOIs and SAR requests
  • Assist in the preparation of management information reports

Where you'll work

Cunard Building
Water Street
Liverpool
L3 1AH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
  • Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
  • Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
  • Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
  • Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
  • Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
  • Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

Online classroom, meetings with your work coach every 4-6 weeks

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/9-4 or equivalent)
  • Maths (grade A*-C/9-4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Customer care skills
  • Non judgemental

Other requirements

You may be required to work outside of the normal 9am - 5pm to meet the needs of the service area

About this employer

The city of Liverpool is world-famous for its cultural offer, and our greatest asset is our people. Our residents deserve the very best from those who serve them and have a council they can be proud of - and you can help play a part in this. We value our employees and aim to create a positive, progressive, and open work culture that supports everyone to thrive.

https://liverpool.gov.uk/ (opens in new tab)

Company benefits

At least 27 days holiday, plus bank holidays Agile working (role dependent) Part of the Local Government Pension Scheme Health and Wellbeing Cycle to Work and Travel Pass Schemes Discounted Gym Memberships Medicash

After this apprenticeship

  • Possibility of a full time position (subject to budget controls)

Ask a question

The contact for this apprenticeship is:

MBKB LTD

apprentices@liverpool.gov.uk

The reference code for this apprenticeship is VAC1000336107.

Apply now

Closes in 14 days (Thursday 21 August 2025)

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