Client Support Apprentice

Barnett Waddingham

Cheltenham (GL50 3PR)

Closes on Friday 31 October 2025

Posted on 7 August 2025

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Summary

Join us as a Client Support Apprentice, where you'll assist consultants and managers with client communications, policy admin, financial statements and database updates. Gain hands-on experience in a professional environment whilst developing key skills in client service and compliance.

• Wage:

  £21,000 a year

  Check minimum wage rates (opens in new tab)

  We review salaries every January, so if you're doing well, you could get a pay rise. You’ll also be part of our yearly bonus scheme, which means you could earn extra money based on how well you’ve done during the year.

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9.00am - 5.15pm

  37 hours 30 minutes a week

• Start date:

  Monday 3 November 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Contacting clients and providers by telephone, email and letter
• Collating information from providers and clients for reports
• Checking Insurer’s accounts and issuing annual financial statements to clients
• Administration relating to a wide and varying range of health and protection policies

Where you'll work

St. James House
St. James Square
Cheltenham
GL50 3PR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BABINGTON BUSINESS COLLEGE LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Business Administrator Level 3 Apprenticeship Standard:

• As part of your apprenticeship, you’ll receive six hours of virtual training each week, designed to support your development in client service, administration, and compliance
• This structured learning complements your on-the-job experience, helping you build essential skills and knowledge to thrive in a professional environment

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• Attention to detail
• Organisation skills
• Customer care skills
• Administrative skills
• Number skills

About this employer

We are part of Howden and proud to be a leading UK professional services consultancy at the forefront of risk, pensions, investment and insurance. With a team of more than 1,800 people across 10 offices, we work to deliver on our promise, and we ensure the highest levels of trust, integrity and quality through our purpose and behaviours. As a “Best Companies Top 100 Best Large Companies to work for in the UK” and being recognised as one of the 'best places to work in the UK' in 2024, people who join us tend to stay, thriving in a professional learning environment and caring, inclusive, friendly culture.

https://www.barnett-waddingham.co.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

• This role is a great starting point. With time, experience, and support, you could progress to become a Pensions Analyst and even a Pensions Consultant
• We’ll help you grow your skills and confidence so you can build a long-term career with us

Ask a question

The contact for this apprenticeship is:

Barnett Waddingham

Jackie White

jackie.white@barnett-waddingham.co.uk

01173137281

The reference code for this apprenticeship is VAC1000336086.

Apply now

Closes on Friday 31 October 2025

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