E-Rostering Apprentice - Business Administrator Level 3

The Royal Wolverhampton NHS Trust

Wolverhampton (WV10 0QP)

Closes in 16 days (Sunday 24 August 2025)

Posted on 7 August 2025

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Summary

We have a fantastic opportunity for you to start your career in HR, more specifically, Electronic Rostering! This role is key to supporting our fantastic staff to enable them to deliver excellent patient care. It also means you will be part of a team helping to deliver important objectives in the new workforce plan.

• Wage:

  £14,918.80 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday - Friday, 9am to 5pm.

  37 hours 30 minutes a week

• Start date:

  Monday 3 November 2025

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• To provide administrative support using the Allocate Optima e-rostering system to assist end users with their queries.
• Assist with the processing of reports using data from the e-rostering system.
• Assist and support with the processing of staffing changes and movement.
• To provide support with the auditing and data integrity of the e-rostering system.
• To provide support to staff over the phone, as well as to visitors to the office.
• To assist in the smooth running of the service by using excellent communication skills and escalating queries and issues (where applicable).
• To monitor the shared inboxes, categorise new emails, file completed emails and escalate urgent requests to a member of the team as appropriate.
• To ensure that security in the work environment is maintained, locking doors and windows, challenging unknown persons who enter the work area and by wearing the Trust identity badge at all times whilst at work.
• To undertake statutory and mandatory training as required in accordance with the Trust’s policies and procedures.
• To maintain at all times the rules relating to confidential information.
• Assisting in the maintenance of a clean, tidy, organised and appropriately stocked environment.
• Become familiar with and comply with all health and safety regulations, Trust policies and procedures and incident reporting.

Where you'll work

Wolverhampton Road
Heath Town
Wolverhampton
WV10 0QP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• IT skills
• Attention to detail
• Problem solving skills
• Team working

Other requirements

No DBS required.

About this employer

The Royal Wolverhampton NHS Trust is one of the largest NHS Trusts in the West Midlands providing primary, acute and community services. We have been nationally recognised for providing excellence in healthcare; we are home to the busiest and most technologically advanced Cardiac Centre in the West Midlands.

After this apprenticeship

Following the apprenticeship, there may be scope to apply for a full-time position within the Trust - TBC upon completion.

Ask a question

The contact for this apprenticeship is:

MBKB LTD

The reference code for this apprenticeship is VAC1000336066.

Apply now

Closes in 16 days (Sunday 24 August 2025)

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