Apprentice Receptionist/Administration Assistant

THE WYCLIFFE MEDICAL PRACTICE

LUTTERWORTH (LE17 4EB)

Closes in 27 days (Thursday 4 September 2025 at 11:59pm)

Posted on 7 August 2025

---

Summary

You will be working in a fast-paced customer focus environment supporting the business administration of the Medical Practice. You will have day release to attend college once a fortnight and have time to enhance your learning on the week that you are not required in college.

• Wage:

  £11,778 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  The hourly rate will be the current apprenticeship wage at £7.55 per hour. So the annual wage will be based on either 30 or 37 hours per week.

• Training course: Business administrator (level 3)
• Hours: Your working hours will be agreed at between 30 – 37 hours per week, typically working between 8:00am and 6:30pm Monday – Friday. To be discussed at interview

  30 hours a week

• Start date:

  Tuesday 16 September 2025

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This is an ‘office junior’ position so some tasks will be repetitive.  You will need to dress appropriately in the uniform provided.

• General office duties such as scanning, filing and photocopying
• Data entry
• Processing and updating patient records
• Dealing with patients face to face and by telephone
• Maintaining patient confidentiality at all times
• Taking accurate messages
• Various administrative tasks, working in accordance with written guidelines
• Using computerised appointment booking system

Where you'll work

GILMORTON ROAD
LUTTERWORTH
LE17 4EB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LEICESTER COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Working to complete a Level 3 Business Administrator apprenticeship. The successful candidates will spend 80% of the apprenticeship working with the employer and 20% completing 'off the job hours'.  This will include attending Leicester College, Freemen's Park Campus, once day every two weeks.

Requirements

Essential qualifications

GCSE in:

• English (grade Grade 4 or equivalent)
• Maths (grade Grade 4 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Logical
• Team working
• Initiative
• Non judgemental
• Patience
• understand confidentiality

Other requirements

Candidates must be discrete, calm, friendly and approachable and be able to focus on specific tasks in a busy working environment. All candidates shortlisted, will be required to complete an initial English assessment which will be emailed, so please do check emails regularly.

About this employer

This busy GP practice is situated at Lutterworth Medical Centre, Gilmorton Road, LE17 4EB. It aims to deliver high-quality, caring, and professional healthcare services that are accessible to all and inspire confidence within the local community.

https://www.wycliffemedicalpractice.nhs.uk/ (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We have a large team of receptionists and administrators, and our past apprentices have all been offered permanent contracts at the end of their training.  The hope is that the apprentice will have enjoyed the work and the environment, and we will have been pleased with the skills they have developed and keen to retain them as a full, permanent member of staff.

Ask a question

The contact for this apprenticeship is:

LEICESTER COLLEGE

Nicky Jones

nijones@leicestercollege.ac.uk

07500916875

The reference code for this apprenticeship is VAC1000336063.

Apply now

Closes in 27 days (Thursday 4 September 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.