Apprentice Medical Receptionist

Miriam Primary Care Group

BIRKENHEAD (CH41 8DB)

Closes in 21 days (Thursday 28 August 2025 at 11:59pm)

Posted on 7 August 2025

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Summary

Miriam Primary Care Group are looking to recruit a hard working Medical Receptionist who will work towards an Apprenticeship for Customer Service Practitioner L2 within their well established, experienced and friendly practices in Birkenhead and Wallasey.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Customer service practitioner (level 2)
Hours
Monday to Sunday, 8:00am to 8:00pm on a rota basis

37 hours a week

Start date

Friday 29 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Filing and photocopying
  • General housekeeping duties such as maintaining notice boards, making refreshments and opening mail
  • Answering the telephone
  • Once trained on the practice computer system, will be required to make appointments, data input and scanning
  • Working with a variety of customers/patients in person and by telephone
  • Dealing with customers'/patients' enquiries and issues in a professional manner
  • Dealing with customers/patients with particular needs

Where you'll work

31 LAIRD STREET
BIRKENHEAD
CH41 8DB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WIRRAL METROPOLITAN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Level 2 Customer Service Practitioner Apprenticeship Standard including:

  • Knowledge, Skills and Behaviours
  • End-Point Assessment 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills

Other requirements

Must be DBS checked. We have 2 Locations: Miriam Medical Centre, Birkenhead Earlston Medical Centre, Wallasey

About this employer

Miriam Primary Care Group consists of two practices, one in Birkenhead and one in Wallasey. Each practice is professionally run in an excellent environment where they are forward thinking and offer high quality patient care.

https://www.miriamprimarycaregroup.co.uk (opens in new tab)

After this apprenticeship

  • Miriam Primary Care Group continues to rapidly expand and we are looking to increase our administrative staff to cope with increasing demands and initiatives
  • We have an excellent track record of providing training in future employment - in the past, we have had 13 members of staff who were given permanent employment following YTS/ETS and Apprentice schemes

Ask a question

The contact for this apprenticeship is:

WIRRAL METROPOLITAN COLLEGE

The reference code for this apprenticeship is VAC1000336042.

Apply now

Closes in 21 days (Thursday 28 August 2025 at 11:59pm)

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