Apprenticeship - Customer Order Management

CUMMINS LTD.

Huddersfield (HD1 6RA)

Closes in 25 days (Monday 1 September 2025)

Posted on 7 August 2025

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Summary

The Customer Order Management Apprentice role is a developmental position within the UK Customer Service business unit. During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Kirklees College. The working hours are Monday to Friday, 37.5 hours per week.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
During the apprenticeship you will work 5 days per week, inclusive of 1 day per week for study at Kirklees College. The working hours are Monday to Friday, 37.5 hours per week.

37 hours 30 minutes a week

Start date

Monday 15 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

This role is 100% onsite in Huddersfield and you would need to be happy to travel to Kirklees College as well on the designated day for study.

In this role, you will make an impact in the following ways:

  • Representing the customer within the department in relevant meetings
  • Representing the client to the customer by communicating any potential changes in order requirements in a timely and appropriate manner
  • Undertaking analysis and identifying abnormal demand and report findings as necessary
  • Running and actioning required reports and distributing to relevant departments
  • Acting as an onsite representative to expedite parts to the warehouse
  • Being an active member of the customer support team and providing excellent customer care

To be successful in this role you will need the following:

  • Minimum 5 GCSEs Level 4 – 9 (Grade C – A*) including Mathematics and English
  • Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm
  • Customer focus - Building strong customer relationships and delivering customer-centric solutions
  • Ensures accountability - Holding self and others accountable to meet commitments
  • Communication skills - written & verbal. To be able to effectively express messages and ideas in a clear, organised and relevant manner for a variety of audiences

Where you'll work

St. Andrews Road
Huddersfield
HD1 6RA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

KIRKLEES COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will study at Kirklees college, following either the Customer Service level 2 or business administration level 3 standard. The standard you follow will be dependent on previous experience. Should you be offered the level 2 Customer Service apprenticeship, on successful completion, you may be offered the opportunity to later progress onto the level 3 qualification.

Each course will cover a range of Skills, Knowledge and Behaviours as outlined by the apprenticeship standard, these will be transferable and suitable to an administration role in any sector. College will teach you general skills required to successfully conduct your role, whilst in company, you will acquire specific skills and experience related to the role.

Requirements

Essential qualifications

GCSE in:

  • 3 other subjects (grade C/4 or above)
  • Maths & English (grade C/4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Passing a Cummins Medical/Drug test if successful.

About this employer

Cummins Turbo Technologies is the only manufacturer focused solely on medium- to heavy-duty diesel engine turbo technologies. For more than 60 years, we have delivered innovative, reliable turbocharger solutions for our customers. Our vision for turbocharger solutions, thanks to our rich company heritage derived from our Holset® brand, sets us apart as a technology leader.

https://www.cummins.com/ (opens in new tab)

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Possibility of a potential permanent employment through open vacancies.

Ask a question

The contact for this apprenticeship is:

KIRKLEES COLLEGE

The reference code for this apprenticeship is VAC1000335989.

Apply now

Closes in 25 days (Monday 1 September 2025)

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