Business Administration Apprenticeship
Bell Group
Birmingham (B32 1AF)
Closes in 23 days (Saturday 30 August 2025 at 11:59pm)
Posted on 7 August 2025
Contents
Summary
A fantastic opportunity has become available within a brilliant organisation. You will provide a range of administration support to our current team. The role will allow you to develop the skills you require to become an effective Business Administrator.
- Wage
-
£16,640 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, working hours to be confirmed upon successful appointment.
40 hours a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The role will entail all aspects of administration, duties will include but not be limited to:
- Telephone call handling
- Welcoming guests
- Processing orders
- Liaising with suppliers and other members of staff
- Organising paperwork, filing, photocopying, and scanning
- Franking post
- Job tickets and typing up quotations
- Processing holiday applications
- Maintain the plant and vehicle hire logs
- Maintaining the branch training plan
- Typing letters, organising and facilitating meetings
- Supporting contract staff and any other duties as and when required
Where you'll work
1 Ridgeway, Quinton Business Park
Quinton
Birmingham
B32 1AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WALSALL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Monthly online delivered session, blended learning, weekly self-directed learning.
Requirements
Essential qualifications
GCSE in:
- English (grade C or 4)
- Maths (grade C or 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Administrative skills
- Team working
- Initiative
About this employer
As one of the largest service and maintenance contractors in the UK with over 35 years of uninterrupted growth averaging at 12% PA, we provide services to over 350,000 properties each year across the UK. We are agile to provide rapid learning to drive, and contribute to each of our client’s needs, resulting in successfully working with over 1000 clients with 92% client retention year on year. Our 37 branches directly employ 2500 local staff and operatives across the length and breadth of the UK. We have differentiated ourselves from our competitors by creating a positive and long lasting ‘customer experience’ and operating with a strong social conscience, as captured in our philosophy: Believe, Be Better, Be Bell We hold ourselves to a high standard in our collaborative approach, our ethics, and the standard of our workmanship. Our Delivery Model, Self-Delivery Proposals, Organisation Structure, and resourcing are all part of our customer-centric, single solution approach, based on a great deal of hands-on experience in and around people’s homes across the UK. Whilst our growth and professionalism are evident the inimitability of our business lies in our deep-rooted determination to ‘do the right thing’, be that through our Foundation and community endeavours; to send our workforce home safely, or simply our ability to be agile, innovate and collaborative for our customers every day. Our key strength is our people. We aim to help every team member progress to reach their full potential and are proud to have Directors on our board that began their career with us as Apprentices. We spend time developing training programmes to help our employees achieve their goals and instil a sense of pride. We seek out business opportunities to build employee and community skills and are considered one of the largest employers of apprentices within the construction industry.
After this apprenticeship
The opportunity to progress within the organisation for the right candidate.
Ask a question
The contact for this apprenticeship is:
WALSALL COLLEGE
Eleana Ewins
eewins@walsallcollege.ac.uk
The reference code for this apprenticeship is VAC1000335976.
Apply now
Closes in 23 days (Saturday 30 August 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.