Administration Apprentice (Apprenticeship Team) J3429
SOUTH WEST APPRENTICESHIP COMPANY LTD
Bristol (BS14 0DB)
Closes in 17 days (Sunday 24 August 2025 at 11:59pm)
Posted on 6 August 2025
Contents
Summary
Based within the Business Partnership Team, you will play a key role in supporting the college’s strategy to expand apprenticeships and employer-facing services. From managing enquiries and maintaining the CRM system to promoting apprenticeship vacancies and ensuring high-quality processes.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday 9am-5pm or 8am-4pm and
Friday 9-4.30pm or 8-3.30pm with ½ an hour unpaid lunch.
37 hours a week
- Start date
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Monday 15 September 2025
- Duration
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2 years
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Main Duties:
- Answering the enquiry phone line and logging all enquiries onto the CRM and assigning them an account manager
- Managing the Business Partnership Team email inbox to ensure enquiries are actioned within agreed timeframes and are logged onto the CRM or assigned to the correct team member
- Checking for ERN numbers as and when required
- Adding apprenticeship vacancies to the government’s ‘Recruit an Apprenticeship’ website
- Downloading applicants onto the CRM for live vacancies
- Liaising with the marketing department to promote vacancies when required
- To work flexibly to ensure that customers are put first and receive a high-quality experience and interaction with the College
- To provide support for the quality checking of apprenticeship paperwork and processes as advised by the Admin Team Leader
- To provide administrative support across all functions within the Business Partnership Team
- To support the establishment and maintenance of a culture of enterprise and innovation
- To play an active role in supporting all areas of the team in order to deliver the highest quality of customer service and care
- Maintain awareness and understanding of all work-based learning offered by the college
- Undertake such other duties as may reasonably be required commensurate with the general level of responsibility, at the normal place of work or at any other college location
Other Duties and Responsibilities:
- To represent and promote the college brand values internally and externally, acting as an ambassador for the team on behalf of the college
- Promote the college’s student first ethos by supporting at college open events to provide a quality experience for perspective students
- Promote the college’s student-first ethos, ensuring that the student experience is uppermost in policy and decision-making
- To actively promote and act, at all times, in accordance with college policies, including, but not limited to: Health and Safety, Equal Opportunities, Prevent and Safeguarding, the Staff Code of Conduct and the College’s Financial Regulations
- To actively promote and adhere to agreed College values
- To engage in implementing changes, promoting innovation
- To facilitate the achievement of the College’s quality objectives, including those from external bodies
- To undertake other reasonable duties commensurate with the level of post
Where you'll work
The Boulevard
Hengrove Park
Bristol
BS14 0DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF BRISTOL COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4 to 9 (A* to C))
- Maths (grade 4 to 9 (A* to C))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Problem solving skills
- Team working
- Initiative
- Ability to deal with pressure
- Motivated
- Commitment
Other requirements
Passing a Disclosure and Barring Service (DBS) check.
About this employer
As an apprentice, South West Apprenticeship Company Limited, the Flexi Job Agency (FJA) will employ the successful candidate on behalf of this employer. 99% of our apprentices gain full-time employment with their host organisation after completing their apprenticeship or they have progressed onto higher qualifications. The experience and knowledge you gain, plus the relationships you develop, make it easier to progress quickly.
After this apprenticeship
This could also lead in to an administrative role in an education environment or any other organisation.
Ask a question
The contact for this apprenticeship is:
CITY OF BRISTOL COLLEGE
The reference code for this apprenticeship is VAC1000335954.
Apply now
Closes in 17 days (Sunday 24 August 2025 at 11:59pm)
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