Apprentice Medical Administrator
Heath Lane Medical Centre
CHESTER (CH3 5UJ)
Closes in 13 days (Wednesday 20 August 2025 at 11:59pm)
Posted on 6 August 2025
Contents
Summary
We are looking for a highly organised, positive, motivated person with excellent communication skills to join our friendly busy team. You are responsible for creating a positive and caring patient experience, assisting and directing patients in accessing the most appropriate service or healthcare professional in a courteous and efficient manner.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday.
Hours can be flexible for the right candidate.
37 hours a week
- Start date
-
Wednesday 3 September 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This is a fast-paced role in a busy and demanding environment. We need our staff to be flexible, resilient, well organised, and able to problem-solve and multi-task whilst maintaining a friendly and approachable manner.
The most important part of the role is to provide excellent patient care and communication, and it is essential to remain calm and empathic with a professional manner.
The core responsibilities are:
- Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
- Processing face to face and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
- Working as a dynamic and effective team member to ensure patients are receiving excellent care
- Accurate data input of patient medical records
- Opening up / locking up of the practice and maintaining security in accordance with practice protocols
- Upholding the practices core values at all times
- Signpost patients to appropriate service or healthcare professional
- Always maintain strict confidentiality
- Deal with all general enquiries, explain procedures, make new and follow-up appointments and take messages, ensuring accuracy of detail and prompt appropriate delivery
- Follow practice protocols and procedures
- Opening and sorting the mail in line with the practice protocol
- Receiving deliveries and checking orders are complete - this can be vaccine deliveries, and stationery / supplies
- Ensure that all new patients are registered onto the computer system promptly and accurately
- Follow Health and Safety Regulations as set out by the Practice
- Attending regular staff and training meetings and contribute towards these meetings
- Take responsibility for maintaining a record of own personal and professional development
- To be aware of the Practice Safeguarding protocols and your responsibilities, to attend regular training and to escalate any concerns to the management team
- Any other duties as delegated by the Clinical / Management team
- There may be, on occasion, a requirement to carry out other tasks
- This will be dependent upon factors such as workload and staffing levels
Where you'll work
HEATH LANE MEDICAL CENTRE
HEATH LANE
BOUGHTON HEATH
CHESTER
CH3 5UJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESHIRE COLLEGE SOUTH AND WEST
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Job based training and the candidate will follow a Level 3 Apprenticeship programme and study towards a full Standard as a Business Administrator
- This training will be structured and delivered by Cheshire College - South & West
- If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Mathematics (grade C/4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
- Non judgemental
- Patience
About this employer
Mission - Our mission is to provide excellent healthcare services which are innovative and sustainable for the health and well-being of our community. Vision - To provide high-quality, patient-centred healthcare services to the community. Collaborate with colleagues for high-quality support, communicate openly and strive for continuous professional development to improve care. Values - Prioritise people, promote professionalism, practice effectively.
After this apprenticeship
- Future role within general practice or other medical environments
Ask a question
The contact for this apprenticeship is:
CHESHIRE COLLEGE SOUTH AND WEST
Becky Smythe
becky.smythe@ccsw.ac.uk
The reference code for this apprenticeship is VAC1000335938.
Apply now
Closes in 13 days (Wednesday 20 August 2025 at 11:59pm)
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