Customer Service Apprentice

GOUGH AND KELLY LIMITED

Bramley Leeds (LS13 3AX)

Closes in 24 days (Sunday 31 August 2025 at 11:59pm)

Posted on 7 August 2025

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Summary

We are looking for a Customer Service Apprentice to join our dynamic Service Department in Leeds. You’ll gain hands-on experience, develop essential administrative and customer service skills, and complete a Level 2 Customer Service Practitioner Apprenticeship, all while being supported every step of the way.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Exact hours TBC, this is a full-time Mon-Fri role.

40 hours a week

Start date

Monday 8 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

•To answer, handle and direct customer, supplier and staff queries via email and telephone and to keep customers informed throughout the entire process.
•To check and edit completed engineer job sheets, ensuring that all information is correct and up to date, then sending to the customer directly via email.
•To scan and file engineering paperwork, ensuring that all documents are stored correctly and can be accessed easily.
•To keep track of relevant service information by updating spreadsheets.
•To prepare parcels and keep track of receipts, ensuring that all parcels are sent and received in a timely and efficient manner.
•To attend all college sessions and complete assessments as required.
•To take responsibility for applying all college learning to your role, to understand the combination of academic and practical elements of business administration.
•To interact with the service team and assist in ensuring the efficient and smooth

Where you'll work

Unit 2
Railsfield Mount
Bramley Leeds
LS13 3AX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LUMINATE EDUCATION GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Full time role with 1 day per month at Leeds City College studying at Print Works Campus.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative

About this employer

Over three decades, Gough & Kelly has established itself as a premier provider of security products and services across the north of England. From humble beginnings, the business has grown by staying true to its ethos of building excellent relationships with clients. We work with organisations large and small, across a range of different industries, providing consultancy advice and delivering hands on support. Our goal is simple: to provide a safe and secure environment for all. We aim to achieve this by offering only quality products and services and creating bespoke systems that are tailored to our clients’ needs. Our team is professional and accountable, and works hard to support customers by exceeding their expectations. Find out more about us here.

After this apprenticeship

Full time permanent contract is highly likely upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

LUMINATE EDUCATION GROUP

The reference code for this apprenticeship is VAC1000335926.

Apply now

Closes in 24 days (Sunday 31 August 2025 at 11:59pm)

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