Level 2 Customer Service Apprentice

NARROW AISLE LTD

TIPTON (DY4 7AU)

Closes in 15 days (Friday 22 August 2025 at 11:59pm)

Posted on 6 August 2025

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Summary

This is an exciting opportunity to join the team at Narrow Aisle as a Customer Service apprentice, working within several of the administrative departments of Narrow Aisle you will learn all aspects of the business

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 09:00 - 17:00

37 hours 30 minutes a week

Start date

Wednesday 1 October 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • The position will be based at our head office at Great Bridge
  • The right candidate will split their working week between the difference departments within the administrative departments of the company and different aspects of the company
  • Within the service department you will learn how to book jobs to engineers, order the correct parts and ensure they are with the engineer so that he can do his job
  • In rentals you will learn how to allocate the correct kit to the order as well as dealing with contracts for rental and maintenance agreements
  • You will also spend time within the Finance function learning from accounts payable, accounts receivable as well as administrative duties in HR
  • In all departments you will learn to communicate with our customers and ensure that they receive the service they require in a professional and timely manner

Where you'll work

GREAT WESTERN WAY
GREAT BRIDGE
TIPTON
DY4 7AU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

DUDLEY COLLEGE OF TECHNOLOGY

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • There is no day release required as part of this apprenticeship course, all training will be completed within the workplace
  • You will be assigned an assessor who will visit you in the workplace every 8 weeks to support you with your apprenticeship
  • If you have not achieved a grade 4/ Level 2 Functional Skills in maths and English upon enrolment, you may be required to complete these alongside your apprenticeship

More training information

You will receive on the job training at your workplace

Requirements

Desirable qualifications

GCSE in:

  • English (grade C/4/Level 2 Functional Skills)
  • Maths (grade C/4/Level 2 Functional Skills)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Desire to learn

About this employer

Narrow Aisle is the last sole mass manufacturer of articulated trucks in the uk and has been a pioneer of very narrow aisle (VNA) warehouse truck design and development since 1976. This is an opportunity to join our expanding team and learn all aspects of the admin role within the different departments of the company

http://www.flexi.co.uk (opens in new tab)

After this apprenticeship

  • Opportunity to develop further skills in any of the administrative departments

Ask a question

The contact for this apprenticeship is:

DUDLEY COLLEGE OF TECHNOLOGY

Chloe Powell

Chloe.Powell@dudleycol.ac.uk

01384363158

The reference code for this apprenticeship is VAC1000335917.

Apply now

Closes in 15 days (Friday 22 August 2025 at 11:59pm)

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