Business Support Apprentice (Level 2 Customer Service)

Buckinghamshire County Council

Aylesbury, High Wycombe

Closes in 17 days (Sunday 24 August 2025)

Posted on 6 August 2025

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Summary

We’re looking for an ambitious, enthusiastic individual with a good attention for detail to join our Business Support teams within Children’s Services. You’ll combine work-based training along with achieving an Intermediate (Level 2) qualification in Customer Service.

Wage

£14,566 a year

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Your salary will go up to National Minimum Wage if you are aged 19+ when you start the 2nd year of your apprenticeship.

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5pm.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this role you’ll contribute to the work of Children’s Services and study to achieve the Level 2 Customer Service apprenticeship throughout the duration of your time with us. We’ll give you time during your working week for study and assessments- which means no evening or weekend study is required!

You will work towards being able to undertake the range of duties listed below:

  • Provide admin and clerical assistance
  • To assist with the input of data for a variety of purposes
  • Maintain and retrieve information as requested
  • Monitor and action group email mailbox
  • Send out group emails and texts adhering to our data protection policy
  • Assist with stationery and equipment orders as requested

Where you'll work

You can select which locations you want to apply for in your application on Find an apprenticeship.

This apprenticeship is available in these locations:

  • County Hall, Walton Street, Aylesbury, HP20 1UD
  • Council Offices, Queen Victoria Road, High Wycombe, HP11 1BB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BUCKINGHAMSHIRE COUNCIL

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level 2 Practitioner qualification, with 20% time out of the workplace for study, training and assessments. 

Your training will be a via a blended learning approach, with face-to-face visits in your workplace, on-line group workshops on a monthly basis, and hands on training within the workplace providing you with all you require to be successful. You will be given one day a week to complete your training. 

The training you will be completing as part of the Level 2 Customer Service apprenticeship standard includes: 

  • Knowing your customers            
  • Providing a positive customer experience
  • Meeting regulations and legislation        
  • Systems and resources
  • Working with your customers/customer insights
  • Dealing with customer conflict and challenge     

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-G/9-1 or equivalent)
  • Maths (grade A*-G / 9-1 or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Analytical skills

Other requirements

This post is covered by the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare: All unspent cautions and/or unspent convictions For further information on how long it takes for cautions and convictions cautions to become spent, please refer to our guide on the Rehabilitation of Offenders Act 1974 (updated 2023).

About this employer

Resources cover a wide range of specialisms, including Human Resources, Finance, ICT and Business Operations. Our main focus is supporting the other directorates to provide the best possible service to our residents. To do that, we have to make sure we have the right people in the right roles across the organisation. From our finance teams, working strategically to ensure the best value from public money; to HR keeping our employees healthy and happy, each service is vital in making sure Buckinghamshire Council has what it needs to run effectively and efficiently. As well as providing high quality services to other areas of the Council, you could also be helping us build on the revenue which comes from our external clients. If you are ambitious, customer-focussed and bursting with new ideas, we want to hear from you.

https://www.buckinghamshire.gov.uk/ (opens in new tab)

Company benefits

Paid holiday package. Generous Pension scheme. 50% off Arriva bus travel. A range of restaurant, shop & gym discounts through our Employee Benefits scheme. Apply for a TOTEM Card (formerly called the NUS Extra card).

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

We cannot guarantee a permanent position following completion of the apprenticeship; however, this is a great opportunity to develop transferrable business service skills. 
 

Ask a question

The contact for this apprenticeship is:

BUCKINGHAMSHIRE COUNCIL

The reference code for this apprenticeship is VAC1000335906.

Apply now

Closes in 17 days (Sunday 24 August 2025)

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