Business Administrator Apprentice

MSB GROUP MECHANICAL & ELECT RICAL LTD

Helston (TR13 0LW)

Closes in 27 days (Wednesday 3 September 2025 at 11:59pm)

Posted on 6 August 2025

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Summary

Kickstart your career with a dynamic and varied role at MSB, playing a key part in supporting the smooth day-to-day operations of our organisation – with clear potential to grow into future management roles. At MSB, we’re a proud local company committed to excellence in our sector.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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• Salary Reviews

Training course
Business administrator (level 3)
Hours
• Working Days: 5 • Working Times: 0900-1700

40 hours a week

Start date

Monday 13 October 2025

Duration

1 year 9 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you will do at work as an apprentice

Key Responsibilities:

  • Provide general office support to ensure smooth daily operations
  • Manage and maintain files and records
  • Answer incoming phone calls professionally and efficiently
  • Make and manage bookings and appointments
  • Use Microsoft Office programs such as Word and Excel for various administrative tasks
  • Operate web-based software, including Job Logic, to support service management
  • Analyse data to support business functions
  • Assist in preparing and contributing to reports
  • Develop core administrative skills and professional behaviours
  • Support various departments as needed across the organisation

Where you'll work

Unit 14 B
Water Ma Trout Industrial Estate
Helston
TR13 0LW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TRURO AND PENWITH COLLEGE

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Bi-weekly attendance at the Truro campus

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Adaptibilty

Other requirements

Desirable Personal Qualities: • Positive Attitude – Approaches work with enthusiasm and a willingness to learn • Reliable and Punctual – Consistently dependable and shows good timekeeping • Professional Demeanour – Presents themselves well and represents the company positively • Eager to Learn – Open to feedback and actively looks to develop new skills • Friendly and Approachable – Builds good relationships with colleagues and clients • Motivated and Ambitious – Has a desire to grow within the company and take on responsibility • Resilient – Able to handle pressure and adapt to changing priorities • Takes Pride in Work – Pays attention to quality and accuracy in all tasks • Honest and Trustworthy – Maintains confidentiality and acts with integrity • Supports Company Values – Embraces MSB’s ethos around work/life balance and team culture

About this employer

MSB Group Mechanical & Electrical LTD are an experienced and professional team of mechanical and electrical engineers. We specialise in all aspects of electrical and mechanical applications including gas appliance repair, install and maintenance for large commercial operators. We are based in Helston, Cornwall and our team of industry experts are able to operate anywhere in the UK.

http://msbgroup.co.uk (opens in new tab)

Company benefits

• Private Health Care • Government Pension • 21 Days holiday • We value a strong work/life balance, provide access to an onsite gym, private healthcare, and even give you your birthday off as an extra day’s holiday

After this apprenticeship

  • On completion of a successful apprenticeship, there may be an opportunity for a full-time position

Ask a question

The contact for this apprenticeship is:

TRURO AND PENWITH COLLEGE

Becky Horne

beckyhorne@truro-penwith.ac.uk

01872267087

The reference code for this apprenticeship is VAC1000335872.

Apply now

Closes in 27 days (Wednesday 3 September 2025 at 11:59pm)

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