Apprentice Client Broker

NORTHERN COUNTIES LLP

GATESHEAD (NE9 5JB)

Closes in 14 days (Wednesday 20 August 2025 at 11:59pm)

Posted on 6 August 2025

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Summary

As an Apprentice Client Broker, you’ll play a key role in supporting our expert team in delivering high-quality insurance solutions to clients across various sectors. Working alongside experienced professionals, you’ll help manage client relationships, prepare insurance documents, and assist in handling renewals, claims and day-to-day enquiries.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Financial services administrator (level 3)
Hours
Monday-Friday 9am-5pm (1 hour lunch).

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Ensure accuracy, efficiency and productivity when dealing with clients, colleagues, and insurers.
  • Develop and maintain collaborative, respectful, and professional working relationships with clients, colleagues and insurers.
  • Provide effective and efficient administrative support to Account Directors and other client brokers.
  • Actively seek feedback and testimonials from clients and business partners and respond to feedback received.
  • Resolve enquiries in a timely and efficient manner to achieve excellent client service standards.
  • Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the Conduct Policies and Guides to Best Practice.
  • Follow the company’s policies, procedures and functions associated with the role.

Where you'll work

N C I HOUSE
LOWERYS LANE
GATESHEAD
NE9 5JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SKILLS NORTH EAST LIMITED

Training course

Financial services administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Quality service delivery: Consistently develops and delivers excellent service to customers, colleagues & advisers, supporting the products / services provided and adhering to ‘Treating Customers Fairly’ principles at all times
  • Customer communication & relationships: Develops effective relationships with customers & key contacts, handling & resolving issues through effective verbal/written/IT skills.
  • Team working & collaboration: Understands role within team & impact on others. Consistently endeavours to support colleagues & collaborate to achieve results
  • Planning & prioritising: Consistently adheres to systems & processes using proficient IT skills, including risk, regulatory and governance requirements

Training schedule

You will study one day per week, either online or face-to-face with our training provider, Skills North East.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade 4/C or higher)
  • Mathematics (grade Grade 4/C or higher)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

NC Insurance is a leading independent insurance broker providing expert advise and tailored solutions to businesses, charities, and individuals. With a strong reputation build on trust, service and community values, they work closely with clients to protect what matters most – offering specialist cover, risk management support and claims assistance across a wide range of sectors. We offer a supportive, values drive workplace where your growth and development truly matter. You’ll be part of a passionate and friendly team that puts integrity, service and innovation at the heart of everything they do.

https://www.ncinsurance.co.uk/ (opens in new tab)

Company benefits

Pension. Critical Illness Cover. Income Protection. Paid for Social Events.

After this apprenticeship

Progression within the company.

Ask a question

The contact for this apprenticeship is:

SKILLS NORTH EAST LIMITED

Dawn Fish

dawn@sne.org.uk

01912504590

The reference code for this apprenticeship is VAC1000335834.

Apply now

Closes in 14 days (Wednesday 20 August 2025 at 11:59pm)

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