Apprentice Care Navigator

Daybrook Medical Practice

DAYBROOK NOTTINGHAM (NG5 6HP)

Closes in 16 days (Tuesday 26 August 2025 at 11:59pm)

Posted on 6 August 2025

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Summary

You will be part of a successful team within a busy GP surgery who have a reputation for offering friendly, helpful service to our patients. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in-person or via the telephone.

Wage

£14,918.80 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday to Friday 7.30am to 6.30pm on a rota basis. Saturday mornings on a rota basis.

37 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Process and effectively signpost patients to the appropriate
    healthcare professional, depending on the presenting condition
  • Answer incoming phone calls, transfer calls and deal with the callers’ requests appropriately
  • Process patient requests for appointments
  • Process repeat prescription requests
  • Initiate contact with and respond to requests from patients, team members and external agencies
  • Enter read-code data on SystmOn
  • Photocopy documentation as required
  • Data entry of new and temporary registrations and relevant patient information as required
  • Input data into the patients’ healthcare records as necessary
  • Direct requests for information, e.g. SAR, insurance/solicitors’ letters and DVLA forms, to the administrative team
  • Manage all queries as necessary in an efficient manner
  • Carry out system searches as requested
  • Maintain a clean, tidy, effective working area at all times
  • Monitor and maintain the reception area and noticeboards
  • Support all clinical staff with general tasks as requested
  • Support administrative staff, providing cover during staff absence
  • Scan patient-related documentation and attach scanned documents to patients’ healthcare records
  • Complete opening and closing procedures in accordance with the duty rota
  • As required, support the prescribing clerk in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently

 

Where you'll work

DAYBROOK HEALTH CENTRE
SALOP STREET
DAYBROOK NOTTINGHAM
NG5 6HP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ACCESS TRAINING (EAST MIDLANDS) LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

Apprentices will be allocated a Trainer Assessor and training will be
planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off-the-job activities and training.
On-the-job and off-the-job training will be delivered in the
workplace.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

We are a friendly and busy NHS GP Practice in Daybrook, Nottingham We are looking to recruit an additional member of the reception team. We are recruiting for a Care Navigator We have a team of practice and PCN staff and look after 10,900 patients within Daybrook, Nottingham. Our emphasis is very much on our patients' needs and our team and we are looking for people who have the ability to really understand and can empathise with our patients. The Practice is very busy and this is an exciting challenge for the right people, benefits include on-site parking & an NHS pension.

https://www.daybrookmedicalpractice.co.uk/ (opens in new tab)

After this apprenticeship

Care Navigator.
Administrator.

Ask a question

The contact for this apprenticeship is:

ACCESS TRAINING (EAST MIDLANDS) LTD

The reference code for this apprenticeship is VAC1000335800.

Apply now

Closes in 16 days (Tuesday 26 August 2025 at 11:59pm)

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