Apprentice Operational Support Clerk
North Lincolnshire Council
Scunthorpe (DN15 6NL)
Closes in 13 days (Wednesday 20 August 2025)
Posted on 6 August 2025
Contents
Summary
A vacancy has arisen within the Operational Support Team, Case Management & Children in Care Team. You will be expected to undertake a full range of clerical duties including word processing, use of spreadsheets, maintenance of database systems, general clerical work, finance related work, reception of visitors, telephone switchboard duties.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am to 5.00pm.
Complete a 37-hour working week, with 20% (usually 6 hours per week) completing apprenticeship standard.
37 hours a week
- Start date
-
Monday 15 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Undertake switchboard and reception duties as required
- Delivers an efficient administrative support service including word processing,photocopying, mail sorting, filing
- Data input on North Lincolnshire Councils IT systems
- Provide support in meetings including provision of refreshments,setting up of equipment, taking notes and follow up actions as required
- Ordering of goods and services, petty cash handling and
processing of cash related payments - Any other duties required releveant to the service area
Where you'll work
Church Square House 30-40
High Street
Scunthorpe
DN15 6NL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NORTH LINCOLNSHIRE COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Essential qualifications
GCSE in:
- English (grade A- C)
- Maths (grade A- C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Administrative skills
- Team working
About this employer
North Lincolnshire Council have an aspiration to make North Lincolnshire the best place to live, work, visit and invest. We have built a strong working relationships in the pursuit of the realisation of this ambition and have delivered many successful employment and skills programmes over recent years, working hard to secure positive outcomes for our residents.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
After completion of your apprenticeship you will have the opportunity to gain a position within North Lincolnshire Council.
Ask a question
The contact for this apprenticeship is:
North Lincolnshire Council
Valerie Jones
Valerie.A.Jones@northlincs.gov.uk
The reference code for this apprenticeship is VAC1000335790.
Apply now
Closes in 13 days (Wednesday 20 August 2025)
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