Apprentice ICT System Support Technician
CTRL O LTD
Yeovil (BA20 2EN)
Closes in 13 days (Wednesday 20 August 2025 at 11:59pm)
Posted on 6 August 2025
Contents
Summary
An opportunity to join an innovative SaaS company delivering services to the UK public sector. This ICT apprenticeship involves assisting with daily customer support by investigating and resolving bugs, as well as helping design and develop new features that deliver real value to users.
- Wage
-
Competitive
Competitive wage offered
Check minimum wage rates (opens in new tab)
£16,000 - £22,000 annually, subject to experience.
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday. 09:00am - 17:30pm. Standard employment contract terms
37 hours 30 minutes a week
- Start date
-
Monday 1 September 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Customer Support
- LinkSpace system configuration
- Backend system configuration and maintenance
- Issue investigation and configuration changes
Where you'll work
Abbey Manor Business Centre
Preston Road
Yeovil
BA20 2EN
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
YEOVIL COLLEGE
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
The apprenticeship training is delivered through a combination of workplace learning, college attendance and remote sessions. This training will teach you the knowledge, skills and behaviours set out in the ICT Level 3 standard.
More training information
- 2 x 30 minute remote sessions every month to cover knowledge, skills and behaviors.
- 1 hour remote session every week for updates etc.
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4 / A*-C)
- Maths (grade 9-4 / A*-C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Team working
- Initiative
Other requirements
You MUST be prepared to commit to your work and training for the duration of the apprenticeship. In some cases, you may be required to have a telephone interview with Yeovil College prior to your application being passed on. If a suitable candidate is found prior to the advertised closing date, it may close earlier so please apply early to avoid disappointment.
About this employer
• Ctrl O provides LinkSpace, a secure and flexible Software as a Service designed to meet the needs of modern organisations. LinkSpace is a Commercial Off-the-Shelf cloud-based data management platform and is configured to support a wide range of business processes, including workflow automation, decision support, and case management. LinkSpace is currently deployed within the UK’s Ministries of Defence (MoD) and Justice (MoJ), where it is trusted to handle sensitive data and complex operations.
https://www.ctrlo.com/ (opens in new tab)
Company benefits
Enrolment in company pension scheme
After this apprenticeship
Ctrl O is a successful and growing company, and as such there is a high likelihood of retention and progression. As a small but evolving team, we offer the chance to shape your role over time, with opportunities influenced by your technical strengths, interests, and the experience you gain throughout the apprenticeship.
Ask a question
The contact for this apprenticeship is:
YEOVIL COLLEGE
Gabrielle Cobner
studentrecruitment@yeovil.ac.uk
01935 845380
The reference code for this apprenticeship is VAC1000335781.
Apply now
Closes in 13 days (Wednesday 20 August 2025 at 11:59pm)
Sign in with your GOV.UK One Login to apply.