Apprentice Receptionist/Administrator

Heath Mount Primary School

West Midlands (B12 9SR)

Closes in 25 days (Sunday 31 August 2025)

Posted on 5 August 2025

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Summary

To act as Receptionist/Administrator in the school office, by providing support for a range of office functions within Heath Mount School.

Wage

£14,526.20 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Salary is pro-rata across the year If aged 19 after the first 12 months of the apprenticeship, you will be entitled to the NMW for your age

Training course
Business administrator (level 3)
Hours
36.5 hrs per week – Term time only.

36 hours 30 minutes a week

Start date

Wednesday 10 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key Responsibilities

  • Providing reception and switchboard support to the school
  • Providing clerical support to the school’s administrative function
  • Receiving, signing in and dealing with or directing pupils, parents and other school visitors as appropriate
  • Taking telephone calls and delivering messages as appropriate
  • Receiving and sorting incoming mail for delivery to appropriate staff
  • Recording, stamping/franking and posting outgoing mail
  • Routine word processing, as and when required
  • To upload new information to the school website
  • Individuals have a responsibility for promoting and safeguarding the welfare of children and young people he/she is responsible for or comes into contact with.
  • To ensure all tasks are carried out with due regard to Health and Safety
  • To undertake appropriate professional development including adhering to the principle of performance management.
  • To adhere to the ethos of the school
  • To promote the agreed vision and aims of the school
  • To set an example of personal integrity and professionalism
  • Attendance at appropriate staff meetings and parents evenings
  • Any other duties as commensurate within the grade in order to ensure the smooth running of the school

Where you'll work

Knutsford Street
Balsall Heath
BIRMINGHAM
West Midlands
B12 9SR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF ENGLAND TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The apprentice will be trained on the job, while having an assigned Educator from Heart of England Training whom they will meet with regularly via teams. The apprentice will also attend multiple remote day courses to expand on learning.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Communicate effectively
  • Ability to write clearlly

Other requirements

Willing to undertake job related training DBS check.

About this employer

Our aim is to create a nurturing and stimulating environment where every child can thrive. Our school is conveniently located on Knutsford Street, Birmingham.

https://www.heathmount.excelsiormat.org/ (opens in new tab)

Company benefits

- Excellent CPD opportunities - A fantastic supportive working environment - Access to our mental health and wellbeing platform, ExcelWell 24/7 advice and helpline - Flexible working arrangements

After this apprenticeship

It is hoped but not guaranteed that a full time offer of employment will be given upon successful completion of this apprenticeship.

Ask a question

The contact for this apprenticeship is:

HEART OF ENGLAND TRAINING LIMITED

Louisa Barby

Apprenticeshiprecruitment@hoet.co.uk

01788568425

The reference code for this apprenticeship is VAC1000335670.

Apply now

Closes in 25 days (Sunday 31 August 2025)

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