Medical Administrative Apprentice Assistant
The GP Suite
TYNE & WEAR (NE32 3UX)
Closes in 17 days (Friday 22 August 2025)
Posted on 5 August 2025
Contents
Summary
We are offering someone an opportunity to gain experience and develop a career within General Practice. The work is varied and very interesting, but hard work. Looking for a young person to join our team who is enthusiastic, committed and keen to develop. In return we will offer 100% support in terms of training and development with peer support.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
As part of a rota, provide administrative duties for the health centre up to 5 days a week between 08:30 - 18:00
Days and shifts are to be confirmed.
37 hours 30 minutes a week
- Start date
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Tuesday 26 August 2025
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- GPs and the Nurse Practitioner see acute patients (these are patients who develop a problem and need to see a GP) and reviews
- Issuing Prescriptions; Most of these are repeat prescriptions which is on-going medication a patient needs to take all the time – we do acute medication which is short term medication the doctor has prescribed for a problem
- Scanning all correspondence that arrives into the practice, most of these are hospital letters about patients who have attended hospital
- Extracting clinical information from hospital letters and coding onto the records of the patient
- Keeping Registers and calling patients in for review. We have many registers, some of which are quite complicated and some very simple
- Photocopying
- Reception work
- Answering the telephone and dealing with queries
- Stocking Rooms and Stock control
- In addition to these jobs there are many administrative tasks
Where you'll work
G P SUITE
PALMER COMMUNITY HOSPITAL
WEAR ST JARROW
TYNE & WEAR
NE32 3UX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WOODSPEEN TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3 Apprenticeship Standard:
Level 3 Units included in the programme include:
- The organisation
- Business fundamentals
- Decision making
- Project management
- Managing performance
Requirements
Essential qualifications
GCSE in:
- English (grade 4 or above)
- Maths (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
The Reception Team look after patients, their appointments, prescriptions and provide administration assistance as required. - a lot of administration involved in running a busy practice and this includes a backroom team of administrators to handle the huge influx of correspondence and data each day.
After this apprenticeship
- A possible permanent position within the organisation upon completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
WOODSPEEN TRAINING LIMITED
Lesley Miller
lesley.miller@woodspeentraining.co.uk
07518909857
The reference code for this apprenticeship is VAC1000335628.
Apply now
Closes in 17 days (Friday 22 August 2025)
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