Apprentice Credit Controller

MEDICARE EMS GROUP UK LIMITED

Chelmsford, Essex (CM2 7SY)

Closes in 16 days (Friday 22 August 2025 at 11:59pm)

Posted on 5 August 2025

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Summary

We are looking for a proactive Credit Control Apprentice to join our finance team. This apprenticeship offers a fantastic opportunity to gain hands-on experience in credit control, invoicing, and account management.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

Annual leave. Pension scheme.

Training course
Credit controller and collector (level 2)
Hours
Monday - Friday, 09:00 - 17:00. 30 minute lunch break.

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will support the finance team in ensuring that payments are received on time, customer accounts are accurately maintained, and any outstanding debts are efficiently managed.

This is an ideal role for someone looking to start a career in finance and credit control, with full training and support provided.

Key Responsibilities:

  • Assist with processing and issuing customer invoices
  • Monitor and follow up on outstanding payments
  • Communicate with customers regarding overdue accounts and payment arrangements
  • Update and maintain accurate customer account records
  • Support with preparing reports on overdue payments and aged debt
  • Assist with reconciling payments and resolving account discrepancies

Where you'll work

Medicare EMS - EMS Academy
Park View Baddow Park Estate
West Hanningfield Road, Great Baddow
Chelmsford, Essex
CM2 7SY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Training course

Credit controller and collector (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Service delivery: Delivers excellent service to customers using the organisation’s systems and processes; contributes to individual and team objectives, in line with the employer’s policy; works in a way which reflects organisational values and complies with standards and regulatory requirements; carries out a range of tasks which may include credit application processing, cash allocation and reconciliation; proactive contact with customers to collect outstanding balances, debt; maintaining accurate records of communications, actions; straight-forward dispute resolution; and recommending write offs.
  • Work planning: Organises their own accounts, completing tasks to required deadlines. Tracks individual customer accounts where necessary. Takes ownership through to completion, escalating when required, e.g. potential debt risk.
  • Teamwork: Consistently supports colleagues and collaborates to achieve results. Builds and maintains good working relationships within teams and with other business areas where necessary. Aware of own role in the team and the impact on others.
  • Communication and relationship building: Communicates effectively with customers and colleagues, using sound interpersonal skills, a range of media and appropriate language, e.g. phone, email, SMS, letter and face-to-face. Builds good relationships with customers, recognising their relationship with and their importance to the organisation while dealing with a potentially difficult topic. Adapts their style to that of the customer and actively listens to understand their needs. Handles difficult and sensitive situations professionally when they occur, e.g. regarding overdue accounts, working to support and retain a positive relationship with the customer.
  • Negotiation and decision making: Works with customers to identify mutually acceptable solutions to credit issues, within organisational guidelines. Takes ownership through to resolution, escalating where necessary.
  • Continuous improvement: Identifies opportunities to improve work practices and successfully implements changes that are required.
  • Personal development: Seeks feedback and acts on it to improve their performance. Builds their own capability through ownership of their own development, working with their manager. Keeps up to date with relevant changes.

Training schedule

Credit Controller and Collector Level 2 Apprenticeship Standard:

  • Work based learning
  • Workshops 

More training information

  • On the job training delivered by the employer
  • Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
  • For those with an education, health and care plan or a legacy statement, the Apprenticeships English and mathematics minimum requirement is Entry Level 3.
  • Allocation of an apprenticeship delivery coach who will carry out regular training
  • Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
  • Identify, track and support 6 hours off the job training activities
  • Quarterly formal progress review meetings, identifying learning achievements and next steps

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working

Other requirements

Due to location would ideally require transport to the workplace.

About this employer

Medicare EMS Group UK Ltd is a leading private ambulance provider specialising in event medicine and providing frontline support to the NHS Ambulance Service. Established in 2003 Medicare has over 20 years of experience within our industry. Medicare maintains a national portfolio of event contracts including the Manchester AO Arena, The O2 Arena, Coventry Building Society Arena, Tottenham Hotspurs Football Stadium and more. We provide ambulances and ambulance clinicians to over 30 racecourses from the North East of England down to the South. Our frontline contracts support three large NHS Ambulance Services by providing frontline ambulances to respond to any 999 call within the area. Our newly opened Academy is fully equipped with the industries leading technology.

Company benefits

Annual leave. Pension scheme.

After this apprenticeship

  • This is a permanent position so plenty of career progression opportunities

Ask a question

The contact for this apprenticeship is:

SEETEC BUSINESS TECHNOLOGY CENTRE LIMITED

Kerry Traill

Kerry.traill@seetec.co.uk

07903053388

The reference code for this apprenticeship is VAC1000335615.

Apply now

Closes in 16 days (Friday 22 August 2025 at 11:59pm)

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