Clinical Care Apprentice
Pathfields Medical Group
Plymouth (PL4 9BL)
Closes in 13 days (Friday 22 August 2025 at 11:59pm)
Posted on 6 August 2025
Contents
Summary
We are currently looking for an apprentice to join our friendly team, working in a fast-paced and exciting environment. The ideal candidate will contribute positively to team communication, uphold a professional image of the practice, and assist with general administrative duties as required.
- Wage
-
£14,526.20 to £23,492.04, depending on your age
National Minimum Wage
- Training course
- Business administrator (level 3)
- Hours
-
Monday 8am – 2pm
Tuesday Day off (college work)
Wednesday 8am – 2pm
Thursday 8am – 6pm (1 hour break)
Friday 8am – 6pm (1 hour break).
37 hours a week
- Start date
-
Friday 29 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Providing support for Clinical Care Team administrative processes to a high-quality standard and within agreed timescales
- To process letters, forms and reports in a timely manner
- Filing and upkeep of filing system
- Contacting patients via telephone, letter or email to book appointments or request information
- Processing online requests from patients
- Maintaining adequate stock for clinical rooms
- Supporting the Clinical Care Team to ensure patients are recalled for long-term condition reviews and monitoring
- Responsible for administrative duties as specified by the surgery
- Update notice boards and maintain leaflet dispensers
- Promote a positive and pro-active image of the practice
- Work effectively, participate in and contribute positively to the Clinical Care Team, ensuring good communication about all aspects of the practice
Where you'll work
23 Beaumont Road
Plymouth
PL4 9BL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACHIEVEMENT TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
You will receive specific on-the-job training from the employer in your workplace at Pathfields.
Off-the-job training will be delivered using either weekly classroom sessions delivered at the Achievement Training city centre location or you will be work-based and will be given time in the working week to study towards the theory element of the programme. You will be working towards the following qualifications:
- Level 3 Business Administration Apprenticeship Standard
- Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE) will need to achieve this level before the end of their apprenticeship
Requirements
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Problem solving skills
- Initiative
- Ability to work under pressure
- Professional telephone manner
About this employer
We are a GP single-practice Primary Care Network based within the Plymouth area, providing care to over 30,000 patients. We aspire to delivering excellence in health care and feel the best model to achieve this is one where we have a unified service working across multiple locations including Plympton, Laira, Efford, Crownhill and the city centre. This gives our patients choice: choice over where they visit and who they see. This is particularly useful for patients that need a little extra expertise – many of our clinicians have a specific area of interest and sometimes it is worth travelling to see them for their extra skills in a specific area. We have approximately 140 employees and employ a wide variety of different roles including Salaried GP’s, Pharmacists, Paramedics, Physiotherapists, Advanced Nurse Practitioners, Advanced Clinical Practitioners, Pharmacy Technicians, Practice Nurses, Healthcare Assistants, Phlebotomists Receptionists, Administrators and many more!
https://pathfields.nhs.uk/ (opens in new tab)
Company benefits
An opportunity to join the NHS Pension scheme. An opportunity to join the Cycle to Work Scheme. 6.6 weeks holidays including bank holidays (pro rata). Eligibility for the NHS discount service.
After this apprenticeship
- Business administration offers a broad range of skills that can be applied to many different sectors and so you would be able to transfer into a wide variety of roles such as accounting, payroll and HR
- With further training you could also specialise in an area like legal, financial or medical administration, or progress with training to become a supervisor or office manager
- Alternatively, you could train to become a personal assistant, working directly under an individual or manager and earning up to £50,000 a year
Ask a question
The contact for this apprenticeship is:
ACHIEVEMENT TRAINING LIMITED
Macie or David
Admissions@achievementtraining.com
01752 202266
The reference code for this apprenticeship is VAC1000335553.
Apply now
Closes in 13 days (Friday 22 August 2025 at 11:59pm)
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