Apprentice Centre Coordinator

WORKSPACE GROUP PLC

London (SE16 4DG)

Closes in 26 days (Monday 1 September 2025)

Posted on 5 August 2025

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Summary

Workspace is home to London’s brightest businesses, and our dedicated and friendly Centre Coordinators are a crucial part of customer service offering. We’re looking for a candidate to kickstart their career in the flexible office space.

Wage

£26,000 a year

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Training course
Customer service specialist (level 3)
Hours
Monday to Friday between 9.00am - 5.30pm. One hour unpaid lunch break.

37 hours 30 minutes a week

Start date

Tuesday 2 September 2025

Duration

1 year 7 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Objectives: 

To assist the Centre Manager to proactively manage and market the above Business Centre(s):

  • To assist the Centre Manager and Assistant Centre Manager to proactively manage and market the above Business Centre(s)
  • Providing high levels of customer service at all times
  • Ensuring a warm, welcoming, helpful, efficient, and responsive reception service for customers, telephone callers and visitors to the Centre
  • Assume the role of Senior Fire Marshall and co-ordinate fire evacuations as required

Main Responsibilities: 

Customer Service:

  • Provide first class customer service to all customers and visitors to the Centre
  • Liaise with all existing customers and potential new customers to strengthen and increase good customer relationships by understanding them and their business
  • Ensure all day to day customer needs and complaints are handled quickly, efficiently and to ensure total customer satisfaction 
  • Action customer requests for bureau and other services efficiently

Team Work: 

  • Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role
  • Deputise in the absence of the Centre Manager and Assistant Centre Manager as and when required

Marketing and Community:

  • Encourage inter-customer trading events through Workspace network and location websites
  • Promote Workspace through customer and general public contact
  • Assist in organising, managing and hosting of events to help promote customers, build communities, new relationships with potential customers and relevant stakeholders
  • Use relevant social media platforms (i.e. Instagram) to increase awareness of both customers and the Centre in the wider community in accordance with our policies

Administration:

  • To run the reception, office administration and bureau facilities within the Centre(s) with the highest standards of professionalism, efficiency and presentation in line with Workspace Policies and Procedures
  • To be familiar with the Centre’s Administration Procedures, systems, services and customers
  • In the event of a fire evacuation, assume the role of Senior Fire Marshall and co-ordinate evacuation in line with policy for the Centre/s
  • Assist the Centre Team in ensuring compliance with Workspace Health and Safety policies and procedures, and all associated statutory requirements throughout the centre
  • Familiarisation with the customer moving in and out procedures
  • To carry out specific duties as agreed with the Centre Manager

Where you'll work

The Biscuit Factory
Drummond Road
London
SE16 4DG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INTEC BUSINESS COLLEGES LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

  • Customer Service Specialist Level 3 Apprenticeship Standard
  • End Point Assessment
  • Work-based Training

Requirements

Essential qualifications

GCSE in:

Mathematics & English (grade 9-3(A*-D))

Other in:

fluent (grade in English)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Team working
  • Use of Microsoft or equivalent
  • Relationship building
  • Customer engaging
  • Verbal & written skills
  • Presentable
  • Professional
  • Personable
  • Work well under pressure
  • Work well autonomously

Other requirements

Any other important information (Any other additional information/requirements that applicants should be aware of – for example if the role requires travel) The role requires no travel, but this is not a typical receptionist role, it is not concierge. There is a lot of being on the feet, being with customers, moving around the building. Reality Check? (Include any factors that may be regarded as ‘off putting’ to candidates – E.g. working outdoors in all weathers or difficulty getting to premises without own transport) Some days, Monday and Friday can be quiet in the building, but Tuesday-Thursday can be very busy, demanding.

About this employer

As a member of the Workspace family, you are part of a team responsible for the office space of 4,000 of the capital’s brightest businesses. We’re far more than a serviced office landlord – we offer an environment that puts community first. Our vibrant internal culture empowers our employees to give exceptional customer service and thrive in their role. This has led to 91 percent of our employees saying they would recommend Workspace as a great place to work, 88 percent saying they are proud to work for the company, and 91 percent praising Workspace’s commitment to environment and social responsibility. Our focus on our social and environmental responsibilities is a source of great pride, from our approach to property renovation to our Carbon Net Zero commitment and neighbourhood programmes.

http://www.workspace.co.uk (opens in new tab)

Company benefits

Bonus, get your birthday off, further studies available, sharesave, private medical, pension, season ticket loan, cycle to work scheme, wellbeing, events, voluntary days, long service awards.

After this apprenticeship

  • Candidate can go into a centre coordinator role, progress to a more complex Workspace building, taking on more responsibilities/customers/complaints
  • From there, we can explore the option of going into an assistant centre manager role, then into a centre manager

Ask a question

The contact for this apprenticeship is:

INTEC BUSINESS COLLEGES LIMITED

Linsay Narborough

Linsay.Narborough@intecbusinesscolleges.co.uk

01788 514 276

The reference code for this apprenticeship is VAC1000335548.

Apply now

Closes in 26 days (Monday 1 September 2025)

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