Apprentice Client Liaison Assistant (Level 3) in a specialist creative media solutions company

DIGITAL GARAGE GROUP LTD

BANBURY (OX16 9UX)

Closes in 13 days (Monday 18 August 2025 at 11:59pm)

Posted on 4 August 2025

Print

Contents

Summary

This is a new role; you’ll be joining our ‘DG family’ at an exciting time where you'll get hands on experience with super support and mentoring. You’ll be assisting with organising events, contributing your ideas and initiative to evolve the Client Experience Centre, supporting the marketing and solutions departments and undertaking admin tasks.

Wage

£25,400 a year

Check minimum wage rates (opens in new tab)

Training course
Event assistant (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm (flexible start/finish times available).

42 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  •  Support all Digital Garage departments to ensure that all clients receive a positive and professional experience. 
  • Carry out a diverse range of tasks necessary to plan, organize and deliver internal and external events on behalf of Digital Garage in the UK and globally.  
  • Be the first point of contact for all clients engaging with the Digital Garage Client Experience Centre, ensure that their needs are understood, actioned and supported throughout their journey.  
  • Build and maintain client relationships; assist with communication, resolve queries, and ensure a high standard of client care and engagement at all times. 
  • Support the marketing team to promote and enhance Digital Garage’s brand and solutions at a variety of events.  
  • Undertake market and competitor research to support the solutions team.  
  • Support the order processing team with administrative tasks. 
  • General support to finance team with administrative tasks.  
  • Provide essential administrative support that ensures the smooth day-to-day running of Digital Garage.  
  • To be an Ambassador for Digital Garage. 

Where you'll work

VANTAGE BUSINESS PARK
BLOXHAM ROAD
BANBURY
OX16 9UX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Training course

Event assistant (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Operational: Gather facts and collate information in response to a brief or request, like searching for the right location and venue for an event.
  • Operational: Respond to requests from the different functional teams and carry out a variety of daily and weekly tasks to assist in the planning and preparation of an event.
  • Operational: Provide assistance onsite at an event by registering delegates or by helping to assist the onsite team with a variety of tasks.
  • Operational: Manage your time effectively by understanding how to prioritise tasks according to their importance and urgency for the stakeholders of an event.
  • Operational: Use software packages to create word processing and spreadsheet documents.
  • Operational: Contribute to reports, event project plans and written presentations for clients
  • Operational: Use a range of event technology platforms and in-house bespoke software systems and databases.
  • Operational: Show careful attention to regulations and internal policies.
  • Professional: Listen, interpret, understand, vocalise and respond to clients’ needs.
  • Professional: Speak and write clearly in order to prepare written communications or provide instructions that are needed for a client, supplier or team member.
  • Professional: Build rapport and trust with the stakeholders of an event so that stakeholders can collaborate well throughout the planning and organisation processes.
  • Professional: Question effectively to ensure understanding of what is required from clients or colleagues.
  • Professional: Have the skills to maintain relationships with colleagues, suppliers or clients once they are built, and be able to repair them when they are damaged.
  • Professional: Work effectively within a group environment to prepare for, deliver and/or follow up after an event takes place.
  • Commercial: Assist in the preparation, management and reconciliation of event budgets by collecting information, checking data and making calculations.
  • Commercial: Show how commercial awareness has been applied through task and time management, specifically using efficient and effective measures to conclude a project in the most proficient way.

Training schedule

Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on teams as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete the Level 3 Events Assistant Apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 or above)
  • Maths (grade 4 or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Team working
  • Creative
  • Initiative
  • Patience
  • Broadcast/Social Media

Other requirements

Graphic design skills, video production & photography skills, social media skills.

About this employer

Digital Garage specialise in the design, supply, installation and support of equipment, systems and solutions to the television, broadcast, virtual production, post-production, television, professional audio, immersive and esports sector. We are an established business over 20 years old. We are a super friendly team where our colleagues constantly rate us as the ‘BEST place to work’

https://www.digitalgarage.tv/ (opens in new tab)

Company benefits

Pension, holiday scheme, private healthcare, wellbeing benefits including health assessments. Plus, your birthday off!

After this apprenticeship

Possible progression into a full time role.

Ask a question

The contact for this apprenticeship is:

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Bryan Anderson

apprenticeships@solihull.ac.uk

0121 6787181

The reference code for this apprenticeship is VAC1000335474.

Apply now

Closes in 13 days (Monday 18 August 2025 at 11:59pm)

Sign in with your GOV.UK One Login to apply.