Business Administration Apprentice - Surrey Virtual School

Surrey County Council

Surrey (GU21 6JD)

Closes in 24 days (Sunday 31 August 2025)

Posted on 4 August 2025

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Summary

We want this apprenticeship to be an opportunity for you to gain experience across a wide range of duties putting you in the best position to succeed in your apprenticeship qualification and take the first steps on your career journey!

• Wage:

  £23,322 a year

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9am to 5pm.

  36 hours a week

• Start date:

  Wednesday 1 October 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

In this role, you will:

• Support the SVS team to plan, advertise and evaluate a wide-ranging programme of high-quality online or in-person training and information events. You will be part of this process from beginning to end, supporting the team with analysing and assessing the impact of the training events offered.
• Managing our training inbox and supporting the delivery of training sessions, including welcoming those attending, housekeeping and facilitating some elements of the training delivery, for example, break out rooms and screen sharing.
• Work with the SVS team to develop communications to be promoted internally to staff in SCC, and to our partners such as schools and other education settings through Surrey Education Services.
• Alongside other team members, you will support with content creation for the SVS website and other material to promote the work of SVS.
• Over time, you will have opportunities to lead and play a key role in supporting specialised events which will in include participation events and activity days for children and young people, team training days and conferencing and more.

Where you'll work

Victoria Gate Woking
Surrey
GU21 6JD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SURREY COUNTY COUNCIL

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The learning side of your apprenticeship will be delivered by Surrey Adult Learning with face-to-face workshops taking place once a month. As you progress through your course, you'll have one to ones with training assessors between once a week and once a month dependant on your needs. On average, you'll spend 4 days a week working and learning on the job and 1 day a week studying and completing work towards your qualification which will be the equivalent of 2 A-Levels.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Presentation skills
• Administrative skills
• Analytical skills
• Logical
• Team working
• Creative
• Initiative
• Non judgemental
• Patience

About this employer

The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our behaviours.

https://www.surreycc.gov.uk/jobs/search/details?id=3507 (opens in new tab)

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

As your qualification comes to an end and you begin to turn your eye to the future, we have a fantastic support programme in place that will put you in the best position to take the next step on your exciting career journey. Our desire is for all our apprenticeships to be the first step on a long and successful career journey within SCC.

Ask a question

The contact for this apprenticeship is:

SURREY COUNTY COUNCIL

The reference code for this apprenticeship is VAC1000335363.

Apply now

Closes in 24 days (Sunday 31 August 2025)

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