Digital Applications Technician Apprentice

THE DEVELOPMENT MANAGER LTD

WORCESTER (WR1 1HB)

Closes in 16 days (Friday 22 August 2025)

Posted on 5 August 2025

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Contents

Summary

The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM’s business functions. Working within the Customer Experience – Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making.

Wage

£16,000 a year

Check minimum wage rates (opens in new tab)

Training course
Digital support technician (level 3)
Hours
Monday to Friday, 9am to 5pm.

37 hours 30 minutes a week

Start date

Monday 15 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Support the development, optimisation, and user engagement of Microsoft Dynamics 365 CRM.  

Key responsibilities include maintaining CRM data integrity, generating performance reports, supporting teams with dashboards and insights, and helping to implement digital tools and systems. The apprentice will collaborate with colleagues to translate complex data into actionable insights and support the organisation’s mission to help employers develop tech and digital talent across the West Midlands and beyond. 

This role also champions a culture of accountability and continuous improvement by promoting best practices in data use and digital transformation, aligned with TDM’s core values. 

Core Values (Right Person): 

  • Do Well by Doing Good
  • Gain Creativity by Being Driven
  • Gain Control by Being Accountable
  • Gain Impact by Being Productive
  • Gain Trust by Being Considerate
  • Gain Growth by Being Vulnerable

Core Responsibilities (Right Seat): 

  • Provide technical and application support to internal stakeholders via email, phone, video conferencing, and helpdesk systems.
  • Monitor and maintain data quality within the CRM, ensuring all records and information are accurate, complete, and up to date.
  • Create and manage views, filters, and saved lists in the CRM to support sales and marketing operations.
  • Use tools such as Hunter, LinkedIn, and Co-Pilot to source accurate contact information and create targeted marketing lists within the CRM to support campaign planning and execution.
  • Research prospective employer contacts and organisations to enrich CRM data and support business development.
  • Generate data reports from the CRM to support analysis of activities, pipelines, and live accounts.
  • Support the analysis of simple and complex data to meet business reporting needs, using various techniques to validate results, identify faults, and implement remedies to ensure data integrity.
  • Collate and format data to facilitate processing and presentation for review, in accordance with the organisation's policy and procedures and recognised industry good practice.  
  • Assist in training relevant TDM team members by delivering internal sessions on CRM functionalities, features, and best practices. Ensuring there are continuous revised guides and FAQs spaces in the staff vle for the team members to refer to.
  • Document actions and maintain audit trails for issue resolution and system changes.
  • Collaborate with the CRM provider, the Business Support team, and external stakeholders to research CRM capabilities, support system enhancements, troubleshoot issues, and implement new functionalities that improve efficiency and reduce manual processes.
  • Explore automation opportunities between systems, aiming to reduce duplication and improve data accuracy.
  • Manage and prioritise digital support tasks using ticketing systems, calendars, and project management tools.
  • Support continuous improvement initiatives, including digital transformation and system enhancements.
  • Maintain data security and confidentiality protocols while ensuring compliance with all TDM policies, procedures, and legal responsibilities, including safeguarding, ISO9001, Data Protection, Cyber Essentials, and confidentiality standards.
  • Perform any other duties as directed by your line manager and/or a Director.  

Where you'll work

COUNTY HOUSE
G12 ST. MARYS STREET
WORCESTER
WR1 1HB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE DEVELOPMENT MANAGER LTD

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

Digital Support Technician Level 3 Apprenticeship Standard 

The successful candidate will undertake an 18-month nationally recognised qualification delivered by TDM. This work-based learning programme includes quarterly block training days delivered via our virtual learning environment, weekly off-the-job training, and monthly coaching sessions. 

You will be expected to demonstrate all required competencies and behaviours outlined in the apprenticeship standard, leading to successful qualification. Training will be delivered through Totara, our digital learning platform, which supports both asynchronous and synchronous learning for off-the-job training. 

A designated workplace mentor will support your development throughout the programme. At the end of the apprenticeship, you will complete an End Point Assessment (EPA) conducted by an external assessment organisation (EPAO). 

This is a Level 3 qualification. Knowledge modules include: 

  • Digital Technologies.
  • Data Management and Information Systems.
  • Support and Security Concepts.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

Other requirements

We are committed to being an equal opportunities employer and, in line with our Recruitment Policy and Equality and Diversity Policy, we actively seek to recruit with the right mix of talent, skills and potential, promoting equality for all, and welcoming applications from a wide range of candidates. Candidates are selected for interview based on their skills, qualifications, experience and commitment to the values and purposes of the organisation.  This role will require a basic DBS check.  As an organisation using the Disclosure and Barring Service (DBS) to assess applicants' suitability for positions of trust, we undertake to comply fully with the DBS Code of Practice and to treat all applicants for positions fairly.  We undertake not to discriminate unfairly against any subject of disclosure on the basis of conviction or other information revealed. Having a criminal record will not necessarily bar you from working with us. It will depend on the nature of the position, the circumstances and the background of your offences.  Prior to starting the apprenticeship, individuals will be expected to undertake a Skills Bootcamp in the Tech, Networking and Cybersecurity pathway. Are you able to commute to the Worcester office? Predominantly office-based- Minimum 3 days a week in the office at the County House Address.

About this employer

The Development Manager are a Government funded training provider supporting employers across England through the delivery of tech and digital apprenticeships and training from Level 3 through to Degree.

http://www.tdm.co.uk (opens in new tab)

Company benefits

Extra day of leave for birthday.

After this apprenticeship

Opportunity to progress into a full time position and higher level apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE DEVELOPMENT MANAGER LTD

The reference code for this apprenticeship is VAC1000335341.

Apply now

Closes in 16 days (Friday 22 August 2025)

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