Business Administration Apprentice

Forrest Medical Centre

Coventry (CV4 8FT)

Closes in 19 days (Monday 25 August 2025 at 11:59pm)

Posted on 4 August 2025

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Summary

We are looking for a motivated Business Admin Apprentice to join Forrest Medical Centre. This role is ideal for someone who is eager to achieve a qualification, with a hands-on job role, developing their administrative skills and supporting the smooth running of the practice.

Wage

£11,778 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Full time. Monday - Friday, 8:30am - 3:30pm (exc. college day).

30 hours a week

Start date

Monday 1 September 2025

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Processing incoming clinical correspondence, ensuring documents are received, coded, and filed correctly.
  • Managing outgoing referrals to other healthcare providers, ensuring accurate and timely processing.
  • Liaising with clinicians and administrative staff to ensure patient records are up to date.
  • Maintaining accurate digital and physical filing systems in line with GDPR and confidential policies.
  • A fair percentage of time will be spent supporting the GP admin office, the patient advisory office and the front desk team with some time spent supporting GP Partners and Managers with adhoc tasks.
  • Handling queries from healthcare professionals and patients related to document processing.
  • Assisting with general practice administration, including data entry and scanning.
  • Supporting the practice team in maintaining a high standard of patient care and record management.

Where you'll work

6 Prior Deram Walk
Coventry
CV4 8FT

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Level 3 Business Administrator Apprenticeship Standard.
  • You will attend Coventry and Warwickshire Chamber of Commerce Training once a week based in Radford, Coventry.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4+)
  • Mathematics (grade 4+)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Problem solving skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

All the staff working in our practice are committed to enabling you to enjoy the best possible health. This involves us making ourselves as available to you, offering flexible surgery times, providing the best care and medicines within the resources available to us, and keeping you involved and informed at all stages of your care. To help meet the full range of your needs we will sometimes have to work closely with other agencies, for example: hospital and community NHS trusts, local authority services (e.g. social services & housing departments) and voluntary agencies. We aim to play our part to the full in providing co-ordinated care varied to meet your unique requirements.

After this apprenticeship

Completion of this apprenticeship could lead to a permanent position within the business.

Ask a question

The contact for this apprenticeship is:

COVENTRY AND WARWICKSHIRE CHAMBERS OF COMMERCE TRAINING LIMITED

Katie Henderson

henderson.k@cw-chambertraining.co.uk

02476231122

The reference code for this apprenticeship is VAC1000335312.

Apply now

Closes in 19 days (Monday 25 August 2025 at 11:59pm)

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