HR Support Apprentice

YOUNG DEVON

IVYBRIDGE (PL21 0AB)

Closes in 15 days (Tuesday 19 August 2025)

Posted on 4 August 2025

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Summary

To provide excellent customer service and front-line support to managers and employees on a range of HR queries and requirements, providing solutions and advice. If you are interested in employment law and people practice, have an eye for detail and want to be a part of a fun, flexible and welcoming team - this is the role for you.

• Wage:

  £14,526.20 a year

  Check minimum wage rates (opens in new tab)

  £7.55 per hour (with an increase to NMW after 1 year – Fixed Term Contract for the duration of the apprenticeship)

• Training course: HR support (level 3)
• Hours: Monday - Friday, working hours TBC

  37 hours a week

• Start date:

  Monday 15 September 2025

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As Young Devon’s HR Apprentice, you will be helping with daily administrative duties such as recruitment, contracts and emails. You will also provide excellent customer service and front-line support to managers and employees on a range of HR queries and requirements, providing solutions and advice. 

As part of your role you will be required to attend South Devon College (Paignton) one day a week to complete your CIPD Level 3 Foundation Certificate in People Practice qualification.

HR specific duties:

• Dealing with day-to-day HR enquiries (and escalating complex situations as appropriate)
• Supporting the recruitment process - from posting job role adverts through to induction of employees
• Understanding the legal implications of recruitment and closely following our Safer Recruitment Policy
• Maintaining and updating HR records as part of services delivered
• Preparing reports and management information from HR data, with analysis as required
• Handling conflict and sensitive HR situations professionally and confidentially
• Supporting the HR Manager with payroll data and completion

General administrative duties:

• Answering telephone calls and signposting enquiries as Young Devon’s main reception
• Processing incoming and outgoing department emails and post.
• Ad hoc administrative tasks as required
• Preparing and sending of All Staff emails as and when requested
• Preparing ID badges for new staff
• Creating the monthly Welcome Newsletter
• Updating the Staff Directory every quarter

General:

• Abide by Young Devon’s code of conduct, equal opportunities and other relevant policies
• Embed a culture and practice of reflection and evaluation across all work
• Contribute to service development by making suggestions and expressing views to Line Manager
• Ensure the health & safety of all work is well managed and follows policy and procedures
• Ensure that tasks are carried out effectively and all records kept up to date
• Meet targets and deadlines according to agreed Key Performance Indicators
• Participate and contribute to supervision sessions with Line Manager
• Attending and contributing to team meetings and other events when required
• Participate in professional development training by keeping up to date with HR legal/policy/process changes relevant to their role
• Seek feedback and act on it to improve performance and overall capability
• Develop positive working relationships with other Young Devon staff
• Represent Young Devon at relevant meetings in a professional and positive manner

Our Values:

• Kindness - We are welcoming and accepting, we listen first to understand your story
• Collaboration - We work together - with young people and with partners - to find the best solutions
• Commitment - We are determined to make a difference and to make sure your voice is heard
• Authenticity - We’ll be honest, realistic and be clear
• Inclusivity - It doesn’t matter who you are or where you’re from, you matter here

Where you'll work

10 ERME ROAD
IVYBRIDGE
PL21 0AB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOUTH DEVON COLLEGE

Training course

HR support (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
• Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
• Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
• Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
• Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
• Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
• Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.

Training schedule

A Level 3 CIPD HR Support at South Devon College.

If successful, you will be enrolled onto an 18-month Apprenticeship at South Devon College. You will attend weekly taught lessons at South Devon College which will give you the knowledge and understanding to provide excellent HR Support. Supported by your Apprenticeship Coach, Course Tutor and the team here at Young Devon, you will get the chance to hone these skills daily. This role is truly a fantastic opportunity for anyone looking to create a new career or upskill on existing experience. 

Requirements

Desirable qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Administrative skills
• Team working
• Initiative

Other requirements

The post holder will be expected to work 37 hours per week, Monday to Friday. One of these days will be your dedicated college day where you will attend South Devon College as part of your CIPD Level 3 Foundation Certificate in People Practice qualification. A degree of flexibility is needed, and the post holder may be required to perform work not specifically referred to above. Such duties, however, will fall within the scope of the post. Young Devon is a youth work charity (1057949) passionate about creating an inclusive workplace and embracing diversity. We are committed to Safeguarding children, young people and vulnerable groups and all applicants who will or could have unsupervised access to these groups will complete the required checks through the Disclosure and Barring Service.

About this employer

Young Devon is a young people’s charity in the Southwest of England. Our mission is to make Devon a better place for all young people. Each year we work with over 2,000 young people, building quality relationships to help them thrive. Building quality relationships to help young people thrive is our guiding principle; the principle at the centre of every service we offer, that sits behind everything that we do.

http://www.youngdevon.org (opens in new tab)

Company benefits

Young Devon provides generous holiday entitlement from day one, not to mention our welcoming, kind and passionate workplace culture.

After this apprenticeship

At the end of the apprenticeship, we would help them to find a role in another organisation to be able to further their career onto their chosen profession and field.

Ask a question

The contact for this apprenticeship is:

SOUTH DEVON COLLEGE

Mike Laukkanen

mikelaukkanen@southdevon.ac.uk

The reference code for this apprenticeship is VAC1000335259.

Apply now

Closes in 15 days (Tuesday 19 August 2025)

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