Business Administration Apprentice - User Voice and Participation
Surrey County Council
Surrey (GU21 6JD)
Closes in 24 days (Sunday 31 August 2025)
Posted on 4 August 2025
Contents
Summary
As the User Voice and Participation Team, we work with children and young people to ensure they have their voices heard. We want this apprenticeship to be an opportunity for you to gain experience across a range of duties putting you in the best position to succeed in your apprenticeship qualification!
- Wage
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£23,322 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday 9am to 5pm
36 hours a week
- Start date
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Wednesday 1 October 2025
- Duration
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1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
In this role, you will:
- Build positive relationships with young people, supporting young people to feel comfortable and share their views on emotional wellbeing and mental health services to make positive change
- Support the organisation of fun and engaging participation groups. This includes building positive relationships, recruiting young people, preparing agendas and creating engaging participation activities
- Prepare engaging communications such as emails, blogs and social media content to promote the work of the emotional wellbeing and mental health workstream
- Attend engagement events to promote the work of the wider User Voice and Participation team and hear feedback from young people that do not attend Surrey Youth Voice participation groups
- Prepare engaging resources that support young people to have their voices heard and get involved
- Support the In Our Own Words peer-led youth research programme, supporting young people with their own mental health research
Where you'll work
Victoria Gate Woking
Surrey
GU21 6JD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SURREY COUNTY COUNCIL
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
We won't be expecting you to jump in and be able to do this all from day one. You'll first go through an induction period allowing you to get used to the office and the team. As you gain more confidence in your role, you'll be supported to do more and more!
The learning side of your apprenticeship will be delivered by Surrey Adult Learning. As you progress through your course, you'll have 1 day a week that will be dedicated to your apprenticeship studies. You'll be working to complete a Level 3 Business Administrator apprenticeship standard, including any necessary Functional Skills.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Administrative skills
- Logical
- Team working
- Non judgemental
- Patience
About this employer
The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our behaviours.
https://www.surreycc.gov.uk/jobs/life-at-surrey/vision (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
As your qualification comes to an end and you begin to turn your eye to the future, we have a fantastic support programme in place that will put you in the best position to take the next step on your exciting career journey. Our desire is for all our apprenticeships to be the first step on a long and successful career journey within SCC.
Ask a question
The contact for this apprenticeship is:
SURREY COUNTY COUNCIL
The reference code for this apprenticeship is VAC1000335257.
Apply now
Closes in 24 days (Sunday 31 August 2025)
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