People & Culture Administrator apprentice
BIRMINGHAM CITY STUDENTS UNION
WEST MIDLANDS (B4 7BD)
Closes in 18 days (Friday 22 August 2025 at 11:59pm)
Posted on 4 August 2025
Contents
Summary
Birmingham City Students' Union (BCUSU) is excited to offer an excellent opportunity for an enthusiastic and motivated individual to join our dynamic team as an People & Culture Administrator Apprentice. In this role, you will play a key part in providing the general administration support to People & Culture team within BCUSU.
- Wage
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£16,000 a year
- Training course
- HR support (level 3)
- Hours
-
Total hours per week will be 35 including training at college. Agile Working Policy: Flexi-time allows employees to set their own start and finish times, with line manager approval, as long as they work core hours 11am–2pm and meet business needs.
35 hours a week
- Start date
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Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties & Responsibilities
1. General administration support to the People & Culture team
a) Preparation of letters to staff, this may include mail merge for large groups correspondence
b) Filing and archiving
c) Organisation and general housekeeping of SharePoint folders
d) Recruitment related administration (updating job sites, updating adverts, preparation of interview documentation, scheduling of interviews, booking rooms, assisting with right to work checks)
e) Assist with onboarding and offboarding of staff
f) General housekeeping of the HR Software system
h) Any other administrative tasks appropriate to the role
2. Administration for staff training records
a) Responsible for setting up new starters training logbooks on HR Software system and sending access information and instructions for completion
b) Following up with staff members to complete or renew their training activities, diarising further follow up and follow through until completed
c) Escalate cases where staff members are not completing to line managers /People & Culture Coordinator / Manager
d) Assisting staff with uploading of certificates of training to HR Software system or maintenance of logbooks
e) Assisting staff with training questions – responding in a timely and professional manner
f) Uploading training attendance lists to HR Software system
g) Sending out training resources and post training feedback surveys
3. Assisting with the administration of payroll
a) Assist the People and Culture Team with the administration of payroll
b) Processing starters and leavers on HR Software/Payroll systems
c) Collection of weekly timesheets from student staff / managers. Checking for accuracy, querying any anomalies or discrepancies with staff or managers
d) Entering data (e.g. hours worked, changes to salaries) to payroll system
e) Responsible for accurate record keeping in accordance with compliance and audit requirements
f) Resolving queries from student staff or escalating query to relevant person
g) Ensure the procedures relating to employment law are followed, in accordance with GDPR and data handling procedures
4. General Duties
a) Uphold and demonstrate the values and expected staff behaviours of BCUSU in working towards achieving the BCUSU vision
b) Committed to working as part of a team, and in collaboration with the wider BCUSU staff team, to support the delivery of BCUSU Strategy 2024+
c) Ensure compliance with all BCUSU policies and procedures, including but not limited to health & safety, GDPR, financial and HR
d) Complete all mandatory training and any other training and supervision sessions identified as beneficial to the job role or post holder when required
e) Promote the BCUSU equality, diversity & inclusion, wellbeing and sustainability agendas, embedding principles within all relevant aspects of the role to ensure BCUSU’s aspirations to be socially responsible and supportive
f) Make decisions within the defined level of responsibility
g) Effectively communicate with university staff, students and relevant external stakeholders
h) Undertake other duties that may be assigned by the employer, as might reasonably be expected within the grade of the post
Where you'll work
THE CURZON BUILDING
4 CARDIGAN STREET
BIRMINGHAM
WEST MIDLANDS
B4 7BD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BIRMINGHAM METROPOLITAN COLLEGE
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or above)
- Maths (grade 4/C or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
Other requirements
We have partnered with Mindful Education (https://mindful-education.co.uk/) to deliver this course through our flexible Online and On Campus model.
About this employer
Birmingham City Students’ Union (BCUSU) is your student-led union—here from day one to enrich every part of university experience. As an independent charity working alongside Birmingham City University (BCU), we exist to advocate for all students and enhance your academic, social, and personal journey. BCUSU is an equal opportunity employer that is committed to diversity and inclusion in the workplace.
https://www.bcusu.com/ (opens in new tab)
Company benefits
An agile working policy which includes: Health Care Cash Plan. Generous Holidays. Working from home (WFH) - up to 1 day working from home per week.
After this apprenticeship
While a full-time position with the company after completing the apprenticeship isn’t guaranteed, you’ll gain a broad set of transferable skills and valuable experience within a supportive team environment. This will place you in a strong position to pursue further career opportunities, either within the company or elsewhere in the industry.
Ask a question
The contact for this apprenticeship is:
BIRMINGHAM METROPOLITAN COLLEGE
Mehr-un Nisa
recruitment@bmet.ac.uk
The reference code for this apprenticeship is VAC1000335252.
Apply now
Closes in 18 days (Friday 22 August 2025 at 11:59pm)
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