Apprentice Customer Services Agent

KOMPARE LIMITED

Upminster Trading Park (RM14 3PJ)

Closes in 27 days (Friday 29 August 2025 at 11:59pm)

Posted on 1 August 2025

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Summary

A great opportunity has arisen due to the vast expansion of the contact centre, and we are currently looking for vibrant contact centre sales agents to join our established team based in Upminster, Essex.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Transfer Bonus + Team Bonus (After Probation Period completed)

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9.00am - 5.30pm. Saturday (1 in 4), 9.00am - 1.00pm. 37.5 - 41.5 hours on rotation, only 40 hours for those 16-17 years old.

40 hours a week

Start date

Monday 8 September 2025

Duration

1 year 3 months

Positions available

3

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role will be to:

  • Contact client leads who have applied for varied insurance or financial products
  • Managing the calls and connecting the client to the correct broker for their insurance/financial quotes
  • Developing your communication skills to connect the client with the broker for a seamless transition

Where you'll work

Unit 8 Saxon House
Upminster Trading Park
RM14 3PJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CROWN VOCATIONAL TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Online remote teaching and learning, via Teams. Facilitated by an online learning platform. Working towards Level 2 Customer Service Practitioner apprenticeship standard, including Functional Skills in English and maths if the candidate doesn't have GCSE grade 4 (or above) or equivalent in those subjects.

Requirements

Essential qualifications

GCSE in:

Maths and English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Team working
  • Patience
  • Confident
  • Professional Outlook
  • Enthusiastic
  • Vibrant
  • Positive Outlook
  • Desire to succeed
  • Motivated

Other requirements

Due to the location, you will need to be a driver or dropped off at the location. Any answers that are not thought out properly, your application will be declined. Vacancy may close earlier than advertised if suitable candidates are found. IF YOU HAVE PREVIOUSLY APPLIED AND NOT BEEN CONTACTED, PLEASE DO NOT RE-APPLY.

About this employer

Insurance Agent based in Upminster.

https://kompare.co.uk/ (opens in new tab)

After this apprenticeship

Previous apprentices have been retained in roles, but this is not guaranteed, it will be dependent on progress and performance. 

Ask a question

The contact for this apprenticeship is:

CROWN VOCATIONAL TRAINING LIMITED

Sophie Chowdhury

The reference code for this apprenticeship is VAC1000335173.

Apply now

Closes in 27 days (Friday 29 August 2025 at 11:59pm)

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