Apprentice Homeworks Administrator (Business Administrator)

Gateway Housing Association

London (E3 4PB)

Closes in 28 days (Saturday 30 August 2025 at 11:59pm)

Posted on 1 August 2025

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Summary

To provide administrative support to the repairs and maintenance team, ensuring the effective coordination and scheduling of repair works. The Repairs Administrator is responsible for handling tenant repair requests, liaising with contractors and operatives, updating systems, and ensuring excellent customer service throughout the repairs process.

Wage

£25,685 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday 9.00am to 5.00pm

37 hours a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Act as first point of contact for residents reporting repairs via phone, email, or online systems
  • Log all repair requests accurately using the Housing Association’s repairs management system
  • Schedule and allocate repair jobs to internal operatives or external contractors
  • Ensure tenants are informed of appointment times, delays, or follow-ups
  • Process and monitor work orders, including urgent, routine, and planned repairs
  • Support the team in analysing repair trends and contractor performance
  • Handle invoice checking and purchase order administration where required
  • Maintain accurate and up-to-date records of all communications and repairs activity
  • Escalate issues such as repeat repairs, access problems, or safeguarding concerns
  • Support delivery of cyclical and compliance works
  • Assist with tenant communications, feedback surveys, and service improvement actions

Where you'll work

409 Mile End Road
London
E3 4PB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NEWHAM COLLEGE OF FURTHER EDUCATION

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This apprenticeship is delivered as a weekly day release at our campus in Stratford, E15. 

  • Level 3 Business Administrator Standard
  • Behaviour, Skills and Knowledge 

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C or above)
  • Maths (grade 4 / C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

Other requirements

Disclosure and Barring Service (DBS) check will be required. This is a full-time office-based role.

About this employer

We are committed to making sure that we are a great landlord by offering affordable, well maintained and managed homes We are also focused on building more homes so as many people as possible can meet their housing needs in the East End of London. The name Gateway Housing Association is a reflection of: Our belief that decent affordable housing is the gateway into a good quality of life for people on below average incomes. Tower Hamlets having traditionally been a gateway for migrant communities entering the UK. Gateway Housing Associations also operates in East London, which forms part of the Thames Gateway region.

https://www.gatewayhousing.org.uk/ (opens in new tab)

After this apprenticeship

There is an opportunity to secure a permanent position after successfully completing the apprenticeship. 

Ask a question

The contact for this apprenticeship is:

NEWHAM COLLEGE OF FURTHER EDUCATION

The reference code for this apprenticeship is VAC1000335160.

Apply now

Closes in 28 days (Saturday 30 August 2025 at 11:59pm)

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