Apprentice Administrator

RDS Heating and Renewables Ltd

Cambridge (PE28 9HU)

Closes in 26 days (Thursday 28 August 2025 at 11:59pm)

Posted on 1 August 2025

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Summary

Are you organised, eager to learn, and ready to launch your career in a growing industry? Join our friendly, fast-paced team as an Apprentice Administrator! We’re a trusted Plumbing, Heating & Renewables company and as our business grows, we need someone to support our day-to-day office operations and help things run smoothly behind the scenes.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
8am - 4pm Monday to Friday.

40 hours a week

Start date

Monday 15 September 2025

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Answering calls and emails from customers and suppliers
• Scheduling jobs and coordinating engineers
• Keeping our job management systems and paperwork up to date
• Assisting with project coordination
• Supporting general admin tasks across the team

Where you'll work

Unit 2 Manor Farm Business Units
Low Road Fenstanton
Cambridge
PE28 9HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CAMBRIDGE REGIONAL COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

You will have a work mentor and Cambridge Regional College assessor to guide you to achieve a Level 2 Customer Service Apprenticeship.

Training would be provided for our computer software package and our telephone system.

Requirements

Essential qualifications

GCSE in:

  • English (grade 3 or D)
  • Maths (grade 3 or D)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical
  • Team working
  • Initiative
  • Patience

About this employer

We’re a trusted Plumbing, Heating & Renewables company with a reputation for quality and reliability.

After this apprenticeship

There will be progression within the business to learn new aspects of the larger scale projects that we undertake.

Ask a question

The contact for this apprenticeship is:

CAMBRIDGE REGIONAL COLLEGE

Camilla

01223 418778

The reference code for this apprenticeship is VAC1000335086.

Apply now

Closes in 26 days (Thursday 28 August 2025 at 11:59pm)

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