ICT Technician Apprentice
24/7 TECHNOLOGY LIMITED
RUNCORN (WA7 1LZ)
Closes in 29 days (Sunday 31 August 2025)
Posted on 1 August 2025
Contents
Summary
Are you passionate about technology and eager to build a career in the world of IT? 24/7 Technology Limited is looking for a motivated and enthusiastic ICT Technician Apprentice to join our dynamic team. This is a fantastic opportunity to gain hands-on experience. If you're ready to learn, grow, and make an impact, we want to hear from you.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Information communications technician (level 3)
- Hours
-
Monday to Friday, working hours TBC
40 hours a week
- Start date
-
Monday 15 September 2025
- Duration
-
1 year 4 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Helping to maintain the running of 24/7 customer network servers which consists of installing software, managing the Network Operating System, diagnosing and fixing faults and backing up servers
- Creating and maintaining help sheets, asset registers, and documentation
- Helping to maintain the 24/7 Network Infrastructure, which consists of maintenance and repair of switches, access points and routers
- Providing guidance and support to students and staff in the process of logging-in, using e-mail, and use of applications packages
- Helping the network technician to create, maintain and manage login accounts for staff and students including the monitoring and recording of equipment and network abuse
- Keeping up to date with software releases patches and technologies
- Assisting in the maintenance and development of the 24/7 Internet and Internet sites
- Undertaking an additional role of responsibility as defined by the ICT Services Director
Where you'll work
UNIT 19
DARESBURY COURT
RUNCORN
WA7 1LZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOWSKILLS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Information Communications Technician Level 3.
More training information
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Initiative
- IT and technology skills
- A desire to learn
- Computer literate
- Understanding of databases
- Microsoft Word
- Understanding of Excel
Other requirements
Ability to understand the importance of confidentiality at all times. Demonstrates a methodical approach to tasks with a high level of accuracy.
About this employer
As a trusted MSP, 24/7 Technology provides reliable, flexible solutions to meet the requirements of your business, working with our trusted supply chain to deliver market leading products and services.
After this apprenticeship
The successful candidate may be offered full-time employment.
Ask a question
The contact for this apprenticeship is:
24/7 TECHNOLOGY LIMITED
Steve Mowat
03338000247
The reference code for this apprenticeship is VAC1000335001.
Apply now
Closes in 29 days (Sunday 31 August 2025)
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