Client Support Apprentice (36234)

SANTE GROUP LIMITED

PRESTON (PR3 5DL)

Closes in 13 days (Friday 15 August 2025)

Posted on 31 July 2025

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Summary

This is a fantastic opportunity for someone driven, customer-focused, and eager to contribute to a fast-paced, professional environment. If you’re proactive, personable, and adaptable, this role promises both challenge and reward in equal measure.

Wage

£17,000 a year

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Training course
Business administrator (level 3)
Hours
Rota basis. Monday - Friday between 8am - 5pm.

35 hours a week

Start date

Monday 25 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Role-Specific Responsibilities

  • To assist in the administration of a portfolio of policies for our corporate and individual clients
  • Provide support by being the first port of call for answering phonelines
  • To maintain the firm’s bespoke customer database at all times
  • To answer any client queries accurately and in a professional and timely manner and to keep accurate, clear and concise records for audit trail purposes
  • Providing administration support to the Client Support Advisers and Independent Insurance Consultants
  • Receive, sort and distribute daily mail/deliveries
  • Responsible for franking all outgoing mail and taking mail to a post box each day
  • Checking that all documentation received from insurers is accurate
  • To ensure that your allocated ‘task list’ is always kept up to date, complying with the firm’s service level agreements
  • To ensure that all client information is treated in accordance with the Data Protection Act
  • Assist in maintaining good working relationships with insurance companies
  • Receive visitors by greeting and welcoming them
  • Any other ad hoc administration duties

How you will be supported

Full training and support will be provided by The Growth Company to help you achieve your apprenticeship and reach your full potential in your role.

What will happen next

New applicants to The Growth Company who meet any basic entry requirements of the role will be contacted within two working days to be invited to meet a member of our team. You will then have the opportunity to find out:

  • More about this vacancy and any others you are suitable for
  • Any training you need to complete
  • What the next steps will be

How you could get there If you would be catching public transport for this role, visit the Journey Planner on www.tfgm.com to see how you would get there and how long it would take.

Where you'll work

523 GARSTANG ROAD
BROUGHTON
PRESTON
PR3 5DL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE GROWTH COMPANY LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade A*-C/9-4)
  • Maths (grade A*-C/9-4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working
  • Enthusiastic
  • Confident
  • Outgoing
  • Positive attitude
  • Good telephone manner

About this employer

Santé Group a leading provider of Employee Benefits, Employer Wellness and Employee Benefit Solutions in the UK. Our registered intermediaries, Nugent Santé and Santé Life offer clients comprehensive Health and Protection insurance advice. We are dedicated to creating a positive impact in the health, wellness, insurance, and employee benefits space; for individuals, companies, brokers and intermediaries.

After this apprenticeship

Possible progression within the company and progression onto the next level of apprenticeship.

Ask a question

The contact for this apprenticeship is:

THE GROWTH COMPANY LIMITED

The reference code for this apprenticeship is VAC1000334910.

Apply now

Closes in 13 days (Friday 15 August 2025)

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