IT Support Apprentice

SQUARCLE CONSULTING LTD

Bristol (BS1 4HJ)

Closes in 26 days (Thursday 28 August 2025)

Posted on 31 July 2025


Summary

The IT Support Apprentice reports to Squarcle’s IT Manager. Main duties include supporting the IT Manager in configuring, maintaining, securing and supporting the business's internal environments (MS Azure / Office365, networks etc). Additionally, the apprentice will provide hardware support for colleagues’ laptops and peripherals.

Training course
Information communications technician (level 3)
Hours
Days and shifts to be confirmed.

40 hours a week

Start date

Thursday 4 September 2025

Duration

1 year 5 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Configuration, maintenance, security and support of Squarcle’s IT eco-system (hardware, software, networks).
  • Configuration, maintenance, security, and support of Squarcle’s Microsoft Office365 footprint, including Office apps (Word, Excel, PowerPoint) and email (Outlook).
  • Configuration, maintenance, security, and support of Squarcle’s network provision including router configuration, VPN license allocation, physical office, and remote connectivity.
  • Configuration, maintenance, security, and support of Squarcle’s hardware provision including build, support, and fault diagnosis of colleague laptops and other peripherals (e.g., printers, monitors).
  • Providing support, input, and advice for client projects where the proposed solution leverages Azure (or other clouds) infrastructure to ensure technical project deliverables are robust, secure, and fit for purpose.
  • Working with the IT Manager to identify areas for improvement of Squarcle’s internal IT provision.
  • Supporting the IT Manager through accreditation cycles (e.g., Cyber Essentials, CE+, DART, ISO standards).
  • Communicating and collaborating across the business to fully understand evolving requirements for internal and project IT provision.
  • Contribute to continual service improvement initiatives.
  • Support the configuration and sustainment of companies Dev Sec Ops Azure domains.

Where you'll work

30 Queen Charlotte Street
Bristol
BS1 4HJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

QA LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Why choose our Azure Cloud Support Specialist apprenticeship?

The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.

This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.

QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:

  • Learn on-premise and cloud-enabled technologies and services
  • Learn technical content that aligns to and is relevant to employers and the market
  • Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
  • Get an introduction to Windows, Linux and PowerShell

Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.

Requirements

Essential qualifications

GCSE in:

  • 3 of any subject (grade 4+ (A* - C))
  • Maths & English (grade 3+ (D or above))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Team working

About this employer

Squarcle is a growing strategy and operations consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people-first culture. Unlike many consultancies, Squarcle is as equally dedicated to delivery as it is to design. The Technology department is led by the Head of Technology Services (HoT) and provides technology strategy and operational advice and analysis. Our clients most frequently operate within a fast-moving global environment in the Defence sector. Teams are made up of subject matter experts that work to a manager to deliver client and internal Squarcle mandates. Whether together or independently, onsite, or remotely team members will work with clients on their most complex and exciting technology challenges. Squarcle is committed to equality and diversity and our aim is to build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence.

Company benefits

A huge list of exciting benefits is available!

After this apprenticeship

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Ask a question

The contact for this apprenticeship is:

QA LIMITED

The reference code for this apprenticeship is VAC1000334847.

Apply now

Closes in 26 days (Thursday 28 August 2025)

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