Apprentice Customer Service Specialist Level 3 - Renault - Worcester
Thomas Startin Junr Ltd
Worcester (WR5 3HR)
Closes on Friday 10 October 2025
Posted on 31 July 2025
Contents
Summary
We are recruiting a Level 3 Customer Service Specialist apprentice. You will be the main contact for customers, managing bookings, updates, complaints, and admin tasks in the service department. This 15-month remote apprenticeship includes a final project aimed at improving and developing business operations.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Generally, availability is required between Monday - Saturday, 8.00am - 6.00pm.
37 hours 30 minutes a week
- Start date
-
Monday 27 October 2025
- Duration
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1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Understanding and addressing customer concerns, then coordinating with technicians
- Scheduling and booking vehicle service appointments
- Communicating with customers about any additional required work
- Providing estimates for repair times and costs
- Managing customer complaints and feedback
- Responding to customer inquiries and requests
- Monitoring the progress of vehicles in the workshop
Where you'll work
Bath Road
Broomhall
Worcester
WR5 3HR
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ROBERT BOSCH LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
Customer Service Specialist Level 3 Apprenticeship Standard
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Analytical skills
- Logical
- Team working
About this employer
We are proud to have been serving our community since 1840. Our passion for cars and the mechanics behind them has helped us shine through in these unsure times. We are always here to help however big or small the problem. We pride ourselves in the customer experience we deliver. We don't want to sell you a car we want to help you find your next vehicle.
After this apprenticeship
- Possible permanent role within the business after completing the apprenticeship
Ask a question
The contact for this apprenticeship is:
ROBERT BOSCH LIMITED
Recruitment Team
recruitmentteamnottingham@uk.bosch.com
+44 115 9380223
The reference code for this apprenticeship is VAC1000334829.
Apply now
Closes on Friday 10 October 2025
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