Receptionist / Administrator Apprenticeship

Guildhall Surgery

Sudbury (CO10 8NY)

Closes in 27 days (Friday 29 August 2025)

Posted on 31 July 2025

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Contents

Summary

We are a Doctors Surgery with a General Medical Services Contract. We have a list size of approximate 5400 patients. We are in a rural location in the beautiful town of Clare, it is a small practice, but has a lovely family feel about it. We have a fantastic team of Administrators who are very welcoming and supportive of new staff.

Wage

£16,575 a year

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Due to the rural location, ideally the candidate will be able to drive, however this is not essential as there are limited bus links into Clare.

Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 9:00am - 5:30pm (1 hour Lunch)

37 hours 30 minutes a week

Start date

Monday 8 September 2025

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking for someone to support the Reception Team as well as the existing Administrative team.

Day to Day duties will include:

  • answering calls to patients and signposting to appropriate clinician,
  • processing clinical documentation received by post and electronically.
  • Processing Prescription requests, summarising patient records to make sure the information is accurate and tidy, including scanning notes to patient records.
  • Maintaining high levels of infection control procedures.
  • Taking responsibility of your own workload and time management.
  • Monitoring/processing Surgery Emails.
  • Communication with Admin and Clinical teams.

Where you'll work

Guildhall Surgery, High Street
Sudbury
CO10 8NY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

WEST SUFFOLK COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The learner will be studying the Customer Service Practitioner Level 2 Apprenticeship Standard qualification.

Requirements

Essential qualifications

GCSE or equivalent in:

Maths and English (grade 4-9)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • IT skills
  • Customer care skills
  • Attention to detail
  • Initiative
  • Patience

Other requirements

- You will be enrolled into the NHS pension Scheme. - Display Screen Equipment used for long amount of time. - Self-Assessment will be completed to make sure working in comfortable conditions. - May be occasions where the member of staff will have to deal with dissatisfied patients. - Busy, fast paced environment.

About this employer

The Guildhall Surgery is a small rural General Practice with approx. 5,300 patient on our list, We have 2 General Partners who are supported by a team of nursing and administrative staff We treat patients for all aspects of their general health care i.e. minor illness, long term conditions, urgent on the day treatment, minor surgery etc.

After this apprenticeship

We have had apprentices in the past who have been offered permanent contracts upon completion of their course.

Ask a question

The contact for this apprenticeship is:

WEST SUFFOLK COLLEGE

The reference code for this apprenticeship is VAC1000334784.

Apply now

Closes in 27 days (Friday 29 August 2025)

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