Engagement Officer - Sales Apprenticeship

PARAGON EDUCATION & SKILLS LIMITED

Bristol (BS8 1HP)

Closes on Tuesday 30 September 2025

Posted on 30 July 2025

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Summary

Paragon Skills are looking for a new Client Engagement Officer Apprentice, you will be studying toward your L4 Sales Apprenticeship Qualification.

Wage

£24,500 a year

Check minimum wage rates (opens in new tab)

Training course
Sales executive (level 4)
Hours
Monday- Thursday (8:30am- 5.00pm) Friday (8:30am- 4.00pm)

36 hours 30 minutes a week

Start date

Monday 6 October 2025

Duration

2 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Role Responsibilities :

  • Collaboratively create and support lead generate campaigns across selected key accounts
  • Build strong relationships at site level, supporting the overall client service experience
  • Engage employers at all levels from site level to senior teams, promoting apprenticeships and other commercial training courses, highlighting the benefits and return on investment 
  • Translate learning and development solutions in saleable propositions that encourage uptake of apprenticeships
  • Remain up to date with sector industry trends and development within the sector industry trends and development within the Learning and Development and funding arena  
  • Provide exceptional customer service to clients and potential leads through the engagement process
  • Provide valuable and insightful information, advice and guidance to all clients
  • Present to clients and at networking events from site to senior levels promoting Paragon Skills and the services we deliver
  • Adhere to all data protection guidelines with an awareness of GDPR legislation
  • Proactively promote and safeguard the welfare of children and young people you are responsible for or come into contact with  

Where you'll work

Knovia Group Limited, 40 Berkeley Square
Bristol
BS8 1HP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

PARAGON EDUCATION & SKILLS LIMITED

Training course

Sales executive (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
  • Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
  • Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
  • Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
  • Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
  • Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
  • Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
  • Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
  • Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
  • Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
  • Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.

Training schedule

Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry.

It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact.

This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study.

This will give you every chance to achieve the highest grade possible! On completion of this 18 month apprenticeship you will have gained; Sales Level 4.

Requirements

Essential qualifications

Other in:

  • Maths GCSE (grade Pass)
  • English GCSE (grade Pass)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills

Other requirements

Working hours Please note that anyone under the age of 18 can only work a maximum of 40 hours per week. Any role which exceeds these hours should be amended accordingly, to fall in line with the legislation.

About this employer

Paragon Skills is an award-winning, Ofsted-rated ‘Good’, national apprenticeship provider inspiring over 7,000 learners annually and working with over 2000 businesses to deliver apprenticeships in a high-quality, consistent way. Our dedicated focus on the Care and Education sectors means we are deeply rooted within these sectors and have in-depth knowledge and understanding of what is required from a training perspective.

After this apprenticeship

  • Possibility of a full time role after the completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

PARAGON EDUCATION & SKILLS LIMITED

The reference code for this apprenticeship is VAC1000334725.

Apply now

Closes on Tuesday 30 September 2025

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