Customer Service Apprenticeship - Beverley Specsavers

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Beverley (HU17 9BN)

Closes in 18 days (Wednesday 20 August 2025)

Posted on 30 July 2025

Print

Contents

Summary

Become an apprentice in our store and you’ll have everything you need to truly realise your potential - with experience in a full-time role and the support of a global brand, all whilst earning a real wage. Duties will include giving customers top-notch advice, dealing with orders and efficiently answer telephone calls to the store.

Wage

£15,153.18 a year

Check minimum wage rates (opens in new tab)

£7.75 per hour.

Training course
Customer service practitioner (level 2)
Hours
Days and Shifts TBC - Full-time to include weekend working.

37 hours 30 minutes a week

Start date

Wednesday 3 September 2025

Duration

1 year 1 month

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Giving customers top-notch advice
  • Giving customers a warm welcome to the store
  • Dealing with orders
  • Efficiently answer telephone calls to the store
  • Advising customers their hearing aids/glasses are ready or delayed as appropriate

Where you'll work

52 Toll Gavel
Beverley
HU17 9BN

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SPECSAVERS OPTICAL SUPERSTORES LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • Level 2 Customer Service Practitioner Apprenticeship Standard
  • Functional skills if required

Requirements

Desirable qualifications

GCSE in:

Maths (grade 9-3 (A*-D))

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Organisation skills
  • Administrative skills
  • Team working

Other requirements

Before applying, please bear in mind the salary and check that you are able to travel to the store location on a daily basis. This is an entry level position, you must not have worked in the customer service sector before.

About this employer

Specsavers is a truly talented organisation and the world's largest privately-owned optical group in the world. We have over 1,845 stores operating in over 10 countries, boasting over 37,000 colleagues worldwide. We are a revolutionary, dynamic, family business, continuing to go from strength to strength and proud of it.

After this apprenticeship

  • At the end of your apprenticeship, you'll be a fully-fledged Level 2 Customer Service Practitioner with a range of career options ahead of you, including a range of roles in Specsavers call centres, receptionist roles, meet and greet roles

Ask a question

The contact for this apprenticeship is:

SPECSAVERS OPTICAL SUPERSTORES LIMITED

The reference code for this apprenticeship is VAC1000334722.

Apply now

Closes in 18 days (Wednesday 20 August 2025)

Sign in with your GOV.UK One Login to apply.

After signing in, you’ll apply for this apprenticeship on the company's website.