Level 2 Customer Service Practitioner Apprenticeship
OCL KINGSWINFORD LTD
KINGSWINFORD (DY6 0BH)
Closes in 16 days (Monday 18 August 2025 at 11:59pm)
Posted on 31 July 2025
Contents
Summary
A fantastic opportunity to work as part of a well-established team at OCL based in Swindon, near Kingswinford. You will be working alongside the sales team providing administrative and customer service support as well building and continuously developing the company social media network and adding value by selling and promoting products online.
- Wage
-
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday to Friday (exact start and end times to be discussed) Shifts TBC.
37 hours 30 minutes a week
- Start date
-
Tuesday 26 August 2025
- Duration
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1 year
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties to include:
- To build and continuously grow and develop the marketing of the business via Social Media pages to positively impact sales
- Accurately determining the date customer orders will be required and placing orders with suppliers so that a complete and on time delivery (COTIF) is maintained
- Use of the email system, company mobile telephone and landline to communicate with suppliers, customers and other members of staff
- Liaising with customers, staff and suppliers and ensuring that the order/supply process runs smoothly
- Selling products to customers profitably by determining their needs and technical requirements either from the items displayed or by promoting goods from brochures or the Internet
- Accurately processing customer orders in the showroom using a Microsoft Excel based ordering system and a Sage based invoicing system
- Taking either a deposit of full payment by cash, cheque or electronic card machine and always issuing a receipt whenever a payment is made
- Answering the telephone where necessary and dealing with customer/supplier enquiries in a professional manner
Where you'll work
HINKSFORD LANE
KINGSWINFORD
DY6 0BH
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUNIPER TRAINING LIMITED
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Level 2 Customer Service Practitioner Apprenticeship Standard:
- Support with English and maths if required
- End Point Assessment
- Work based learning
Requirements
Essential qualifications
GCSE in:
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Team working
- Creative
- Initiative
- Confident
- Motivated
Other requirements
Are you fully committed for fulfilling all the requirements of the job and the apprenticeship training? Are you able to travel to OCL as public transport is limited?
About this employer
With over 30 years industry experience and long-lasting relationships with the biggest brands in tools and building products, Building Supplies To You was opened as the online selling platform for OCL Kingswinford Ltd, one of the UK’s largest independent tools, paints and building material supply companies. Whether you are a tradesperson, industry buyer or DIYer, our site should have all you need to get the job done! If it doesn’t, then call us on our helpline and we will be able to advise on, or source the tools / equipment / materials you need. Enjoy browsing the thousands of products on offer!
After this apprenticeship
- OCL Kingswinford will endeavour to offer full-time employment on successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
JUNIPER TRAINING LIMITED
Diane Jones
diane.jones@junipertraining.co.uk
The reference code for this apprenticeship is VAC1000334721.
Apply now
Closes in 16 days (Monday 18 August 2025 at 11:59pm)
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