Apprentice Technical Support Engineer

COLART INTERNATIONAL HOLDINGS LIMITED

London (W12 7FP)

Closes in 14 days (Friday 15 August 2025 at 11:59pm)

Posted on 30 July 2025

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Summary

The Colart Group is the leading supplier of colour and associated art material products across the world, including products such as brushes and surfaces which are designed for use by artists of all abilities. We are looking for a Technical Support Engineer to join our Technical Department based at our head office in White City, West London.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday 9.00am to 5.00pm

37 hours 30 minutes a week

Start date

Monday 1 September 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Provide first-and second-line technical support to users across the UK and Europe
  • Log, track, and update support requests through the ticketing system, ensuring timely resolution in accordance with defined SLAs
  • Troubleshoot and resolve user hardware, software, and connectivity issues
  • Provide remote technical support to employees working onsite or remotely
  • Manage user accounts, permissions, and access across company systems
  • Assist with onboarding and offboarding staff, including IT equipment setup and account provisioning
  • Set up, configure, and maintain laptops and related devices for staff
  • Facilitate the procurement, inventory, and distribution of IT equipment and peripherals
  • Assist with the technical setup and live streaming of company-wide town hall meetings and other events
  • Collaborate with the wider IT team, learning from their knowledge and experience to further develop your technical and professional skills
  • Create, update, and maintain clear and concise documentation for IT processes, troubleshooting steps, and user guides

Where you'll work

The Mediaworks Building
191 Wood Lane
London
W12 7FP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3.

Training will take place at the apprentice's workplace and will include a combination of weekly virtual lessons and guided study.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Customer care skills
  • Problem solving skills
  • Team working
  • • Desire to learn new systems
  • • Excellent telephone manner
  • • Proactive
  • Good time management

About this employer

At Colart our mission is to "inspire every artist in the world." We take pride in our heritage brands and the passionate people who bring them to life. We have nearly 900 employees across 12 countries and our products are sold in over 130 countries. Colart Group is the parent company of iconic art brands like Winsor & Newton, Liquitex, Lefranc Bourgeois, Conté à Paris, Charbonnel, SNAZAROO and Reeves. We develop innovative products that inspire creativity at all levels, from professionals to hobbyists and students.

http://www.colart.com (opens in new tab)

After this apprenticeship

There could be an opportunity for further development within the Technical Team for the right candidate.

Ask a question

The contact for this apprenticeship is:

COLART INTERNATIONAL HOLDINGS LIMITED

Alison Wabe

alison.wabe@colart.com

The reference code for this apprenticeship is VAC1000334706.

Apply now

Closes in 14 days (Friday 15 August 2025 at 11:59pm)

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