Apprentice IT Technician

SOCIAL TELECOMS CIC

Shrewsbury (SY2 5ST)

Closes in 13 days (Friday 15 August 2025 at 11:59pm)

Posted on 1 August 2025

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Summary

We are looking for a motivated and technically minded individual to join our team as a Technical Support Apprentice. This is a hands-on role ideal for someone who enjoys problem-solving, learning on the job, and wants to build a career in IT and telecommunications.

Wage

£19,553.58 a year

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

37 hours 30 minutes a week

Start date

Friday 29 August 2025

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As part of our technical team, you will assist in a variety of tasks, including:

  • Assisting with the setup of WiFi networks and systems
  • Prepping hardware such as routers, access points, and smart home devices
  • Supporting field engineers with remote troubleshooting and technical advice
  • Performing basic diagnostics and assisting with fault resolution
  • Maintaining accurate records of installations, service calls, and inventory
  • Providing technical support to internal teams and end-users
  • Assisting with testing, configuration, and quality control of equipment before deployment
  • Developing technical documentation and guides under supervision

Where you'll work

264A Monkmoor Road
Shrewsbury
SY2 5ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SBC TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

Information Communications Technician Level 3 Apprenticeship Standard:

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Problem solving skills
  • Initiative

Other requirements

Basic knowledge of IT systems or networking.

About this employer

At Social Telecoms, we provide essential communication services and technology solutions to the social housing sector and beyond. We're passionate about delivering excellent service and helping communities stay connected. We're now looking for a motivated and enthusiastic individual to join our growing support team as a Customer Support Apprentice.

After this apprenticeship

  • Permanent position will be given to the right candidate

Ask a question

The contact for this apprenticeship is:

SBC TRAINING LIMITED

Dave Collins

dave.collins@sbc-training.co.uk

07809657796

The reference code for this apprenticeship is VAC1000334705.

Apply now

Closes in 13 days (Friday 15 August 2025 at 11:59pm)

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