Apprentice Service Delivery Coordinator
SPIRIT HEALTH GROUP LTD
Leicester (LE2 6UP)
Closes in 17 days (Tuesday 19 August 2025)
Posted on 1 August 2025
Contents
Summary
An exciting opportunity for someone passionate about healthcare, service excellence, and professional growth. Based within the Medicines Optimisation team, The coordinator will play a vital part in planning and coordinating national implementation programmes.
- Wage
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£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 9.00am - 5.00pm with 1 hour lunch break.
37 hours 30 minutes a week
- Start date
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Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Spirit Health is looking for a passionate and motivated Apprentice to join our Service Delivery team within Medicines Optimisation division. This is a brilliant opportunity to learn new skills, gain hands-on experience, and make a real difference in people’s lives – all while being supported every step of the way.
This role focuses on the power of genuine connections via telephone to deliver a brilliant, customer focused service to plan and co-ordinate the delivery of implementation programs, nationally.
Duties will include:
- You will conduct outward bound calls to GP practices to encourage service uptake, arrange meetings and managing implementer schedules
- You’ll also support with executing mail merges and full-service coordination
- You'll support service delivery to ensure smooth operations and outstanding customer service
- The aim is to ensure smooth delivery and meet demand and contractual obligations
Where you'll work
Spirit House
Saffron Way
Leicester
LE2 6UP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Business Admin qualification which will help start your career and give you an insight into the businesses processes and procedures
- Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
More training information
- DBC Training are a multi award-winning employment and skills training provider
- We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential
https://dbc-training.co.uk/
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Administrative skills
- Team working
- Initiative
- Microsoft Office
Other requirements
Successful applicants will be subject to pre-employment checks including a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer
About this employer
Spirit Health Group is committed to simplifying healthcare, improving patients’ lives, and providing the best value for healthcare providers. We are passionate about providing innovative solutions that bridge gaps in healthcare, empower patients, and drive positive change. Our commitment goes beyond quick fixes - we’re all about building long-term partnerships with the NHS and global allies to create real, lasting impact. We take the time to deeply understand the challenges on the frontline and craft solutions that not only work but stick. While we started with medicines optimisation, we’ve grown into a dynamic, multi-faceted team supporting patients and healthcare systems across the globe through innovative digital health technology, GP practices, educational services, and our online pharmacy. Our people are pivotal in: • Saving the NHS millions of pounds with a rapidly growing range of cost-effective healthcare products and devices. • Implementing medicines optimisation and prescribing programmes, brilliantly. • Building innovative digital remote monitoring solutions for people with long-term health conditions. • Providing patients with high-quality education services. • Dispensing NHS prescriptions through our friendly pharmacy that has a passion for diabetes.
https://www.spirit-health.com/ (opens in new tab)
Company benefits
Up to 39 days available leave (FTE), Fabulous Employee Benefits Package, Share Option Scheme, Career Progression, Work Life Balance, Work Satisfaction
After this apprenticeship
- Potential full time employment for the right candidate
Ask a question
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Catherine
cat@dbc-training.co.uk
The reference code for this apprenticeship is VAC1000334661.
Apply now
Closes in 17 days (Tuesday 19 August 2025)
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