Trainee Hire Controller Apprentice

ELAVATION LTD

Towcester (NN12 8FS)

Closes in 3 days (Sunday 24 August 2025)

Posted on 21 August 2025

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Summary

The hire desk controller role is central to our business and is the first port of call for all contact into the business.

Wage

£17,520 a year

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Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, Shifts to be confirmed.

42 hours 30 minutes a week

Start date

Monday 25 August 2025

Duration

1 year 3 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Answering the phone
  • dealing with emails
  • Hiring out our powered access equipment

Where you'll work

Silverstone Fields Farm, Towcester Road
Towcester
NN12 8FS

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

THE WKCIC GROUP

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner (Level 2) Apprenticeship Standard

Requirements

Desirable qualifications

GCSE or equivalent in:

English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills

About this employer

Elavation Platforms & Training was formed in 2004, a family business which has now grown from a team of 4 to a team of 30 and still growing. Our ethos and core values still remain the same, to provide a bespoke, committed and quality hire service within the powered access industry to our customers.

After this apprenticeship

  • The trainee role will be working towards a Hire Desk Controller and then opportunities for a Senior Hire Controller role in the future

Ask a question

The contact for this apprenticeship is:

THE WKCIC GROUP

The reference code for this apprenticeship is VAC1000334651.

Apply now

Closes in 3 days (Sunday 24 August 2025)

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