Apprentice Medical Administrator
Great Lumley Surgery
CO DURHAM (DH3 4LE)
Closes in 15 days (Friday 15 August 2025 at 11:59pm)
Posted on 30 July 2025
Contents
Summary
An exciting opportunity has arisen for an Apprentice Admin role at Great Lumley Surgery, based in Chester-Le-Street. This is an excellent opportunity to progress and grow within the organisation for the right candidate who is enthusiastic and willing to learn new skills. The successful candidate will become part of a friendly and professional team.
- Wage
-
£16,016 a year
- Training course
- Business administrator (level 3)
- Hours
-
40-hours per week between 8am - 6pm, working days TBC
40 hours a week
- Start date
-
Monday 18 August 2025
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
An Admin Apprentice in a GP (General Practice) surgery typically supports the smooth running of the practice by assisting with administrative tasks while learning on the job.
Reception & Patient Services:
- Greeting patients and handling enquiries (in person and over the phone)
- Booking, cancelling, and rescheduling appointments
- Maintain, update and monitor registration database
- Updating patient records accurately
- Monitor patients in waiting room and advise of any delays
Clerical & Data Entry:
- Scanning and uploading documents to patient records
- Filing and retrieving paperwork
- Inputting data onto clinical systems (e.g. EMIS)
- Managing correspondence (emails, letters, referrals)
- Record all DNA’S in the computerised patient notes
Administrative Support:
- Supporting clinical and admin teams with day-to-day tasks
- Helping organise clinics, recall systems, or flu campaigns
- Printing prescriptions under supervision (where allowed)
- Retrieve and re-file records as required ensuring that strict alphabetical order is adhered to
Operation of telephone system:
- Receive and make calls as required. Divert calls and take messages as appropriate
- Ensure that the system is operational at the beginning of each day and switched over to night service and the answer phone operational at the end of the day
- Follow procedures for sending tasks ensuring that all messages are passed to the relevant person
Where you'll work
SURGERY
FRONT STREET
GREAT LUMLEY
CO DURHAM
DH3 4LE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Training delivered by Access Training through a mixture of projects, training workshops and one-to-one support. Will be required to attend Access Training on a monthly basis.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Team working
- Initiative
- Prioritise own workload
Other requirements
40 hours per week between Monday to Friday and will be worked between 8.00am - 6.00pm - shift times to be discussed upon acceptance of job offer. List of duties is not exhaustive, and other duties may be required. Probationary period applies. Your monthly day release sessions will be at Access Training on Team Valley.
About this employer
The doctors and staff at Great Lumley Surgery are proud to offer the highest standard of patient-centred healthcare. The surgery provides many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
After this apprenticeship
There is an excellent opportunity to develop your skills within the practice for the right candidate who is enthusiastic and wiling to learn.
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING LIMITED
The reference code for this apprenticeship is VAC1000334634.
Apply now
Closes in 15 days (Friday 15 August 2025 at 11:59pm)
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