Business Admin Apprentice

The Debt Advice Service

Greater Manchester (OL9 9RH)

Closes in 14 days (Friday 15 August 2025 at 11:59pm)

Posted on 30 July 2025

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Summary

Organised, proactive, and want to make a difference? Join The Debt Advice Service as a Business Admin Apprentice. You'll be the first point of contact for those seeking debt support, helping guide them toward the right solutions.

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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£7.55 per hour with the opportunity to earn monthly bonus

Training course
Business administrator (level 3)
Hours
40 Hours per week, working patterns between the hours of Monday to Friday, 9.00 am to 6.30 pm. Shifts to be confirmed at interview.

40 hours a week

Start date

Saturday 16 August 2025

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Business Admin Apprentice, you will work closely with the team to support daily operations. Your main duties will include:

  • Handling inbound enquiries via phone, email, and web chat.
  • Checking initial eligibility for various debt solutions
  • Inputting and managing client information on internal systems.
  • Following up with potential leads and gathering required documentation
  • Supporting the admin and advisor teams with general office tasks.
  • Delivering excellent customer service and maintaining confidentiality at all times
  • Learning and understanding the financial products we offer to support client queries

This is a fantastic opportunity for someone looking to grow in a professional, customer-focused environment.

Where you'll work

Ram Mill Gordon Street
Chadderton
Oldham
Greater Manchester
OL9 9RH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

ROCHDALE TRAINING ASSOCIATION LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Business Administrator Level 3 Apprenticeship Standard
  • Training delivered by Rochdale Training via on-site visits
  • Monthly Training 1:1s with a qualified trainer to support development and progression

Requirements

Essential qualifications

GCSE in:

Maths and English (grade Grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Team working

About this employer

The Debt Advice Service provides confidential and professional debt advice, helping individuals regain control of their finances. We pride ourselves on a client-first approach and offer tailored debt solutions. This is a great opportunity to join a growing, supportive team and build a career in a meaningful industry.

After this apprenticeship

  • Opportunity for a full-time role upon completion
  • Potential progression to a full-time Lead Conversion Specialist and further to a full Debt Solutions Advisor role
  • Ongoing personal development and support with further qualifications

Ask a question

The contact for this apprenticeship is:

ROCHDALE TRAINING ASSOCIATION LIMITED

Jason Wales

jwales@rochdaletraining.co.uk

07860 919 380

The reference code for this apprenticeship is VAC1000334583.

Apply now

Closes in 14 days (Friday 15 August 2025 at 11:59pm)

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