Apprentice - Business Administrator
MITIE GROUP PLC
Fareham (PO15 7FP)
Closes in 13 days (Wednesday 13 August 2025)
Posted on 30 July 2025
Contents
Summary
Ready to turn your potential into something extraordinary? At Mitie, we're the UK's leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation.
- Wage
-
£19,000 a year
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 8.00am - 4.00pm,
37 hours 30 minutes a week
- Start date
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Monday 1 September 2025
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Administration Apprentice, you'll play a key role in supporting the smooth running of two PFI (Private Finance Initiative) contracts, covering 8 buildings across a range of critical community services. These include residential respite centres, day centres, health centres, and hospitals.
You'll be joining a high-performing, largely self-delivered facilities team, working closely with engineers, subcontractors, and site managers to ensure that services are delivered safely and efficiently. These sites are supported by a 24/7 on-call engineer rota, with specific response times that must be met – making organisation and communication absolutely vital.
As an Apprentice at Mitie, you'll be at the centre of it all – gaining hands-on experience and learning how to keep vital services running smoothly behind the scenes.
Your responsibilities may include:
- Learning the key skills to support your team – from managing documents and records to handling emails, reports, and work order systems
- Developing strong communication and interpersonal skills to work effectively with colleagues, contractors, and clients
- Helping coordinate reactive and planned maintenance work across sites – supporting operational teams in meeting PFI service requirements
- Supporting compliance by ensuring administration aligns with Health, Safety, Environmental, and Quality (HSEQ) procedures
Where you'll work
Steel House
4300 Parkway, Whiteley
Fareham
PO15 7FP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE SKILLS PARTNERSHIP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- As part of your Apprenticeship, you will be enrolled onto a Level 3 Business Admin qualification which normally runs for 18 months
- You will be fully supported by our partnered college to achieve this qualification by having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office
- Our dedicated Apprenticeship Team will support you every step of the way, helping you make the most of your opportunities and to achieve the goals you already have – and those you have yet to discover!
Requirements
Desirable qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Customer care skills
- Presentation skills
- Administrative skills
- Team working
About this employer
At Mitie, we’re the UK’s leading facilities management and professional services company. We deliver critical services that power businesses, communities, and individuals across the nation. Rock Power Connections are proud to be part of Mitie designing and building electrical infrastructure solutions across the UK, bringing high voltage power to the places it’s needed.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Joining Mitie means being part of a team that values collaboration, innovation, and the passion to make a difference. We're here to help you kick off your career with purpose, passion, and plenty of support
- Whether you're stepping into your first job or looking to change your career, our apprenticeships are your ticket to learning, earning, and achieving. With us, you'll gain nationally recognised qualifications, real-world experience, and a competitive salary – all while being part of a company that truly cares about its people and the planet
Ask a question
The contact for this apprenticeship is:
THE SKILLS PARTNERSHIP LIMITED
earlycareers@mitie.com
The reference code for this apprenticeship is VAC1000334545.
Apply now
Closes in 13 days (Wednesday 13 August 2025)
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After signing in, you’ll apply for this apprenticeship on the company's website.